Reprographics Associate

RR Donnelley is looking for a dynamic individual to join our office service team in the Reprographics Associate role. Flexibility is very important for this key position as overtime may be needed from time to time. The individual we are seeking will have a desire to learn various roles beyond the core Reprographics function as part of an office support team in a professional financial services environment. Candidates should have a strong customer services background and be able to work independently as needed.

The core role of the Reprographics Associate is to support various services of the account which include, but are not limited to reprographics, binding services, mail services, conference room and facilities services.

Shift: Monday-Thursday 9am-6pm; Friday-12 Noon to 9 pm Central

Responsibilities

• Follow procedures to run print jobs in proper order
• Punches and binds printed materials
• Communicate on a timely basis with clients on job status or deadline issues
• Accurately log all job request data in appropriate logs or into web-based production system
• Ensure accurate and timely completion of production assignments
• Quality check every job to ensure client requested specifications were followed prior to delivery
• Perform key ops procedures on office reprographic equipment
• Ensure a secure , confidential environment
• Troubleshoot problems with reprographics equipment and place service calls as required
• Maintain inventory of reprographic supplies and place orders as needed
• Maintain a clean and orderly environment in the reprographics center
• Prepares overnight deliveries on behalf of the business unit clients
• Records incoming and outgoing mail and packages
• Assist with packaging of parcels
• Complies with specific mail processes for each business unit
• Set up beverages and catering in meeting rooms
• Assist with office moves
• Stocks paper and other general supplies
• Maintains FedEx and UPS supplies
• Assist in process improvement ideas
• Utilize InsideTrack/Metrics to log all daily task for client tracking and reporting
• Build relationships with end users, manage their perception and expectations
• Frequently communicate with clients, solve problems, promote a sense of urgency and follow up
• Work on special projects or other assignments as designated by site management
• Answer telephones with proper telephone etiquette
• Perform other duties as needed including coverage for other business service functions at the site

Required Skills:

• 2 years of experience in similar service
• Intermediate to Advanced skills in Microsoft Word, Excel, PowerPoint.
• Ability to quickly learn proprietary systems
• Must be able to lift up to 50lbs as needed
• Ability to stand for extended periods of time
• Excellent written and oral communication
• Ability to provide premiere service to clients with a positive attitude