Customer Service Representative

Who We Are:

Are you the best at what you do? Do you want to be part of a team that truly values your skills and allows you to create your own opportunities? We are a growing company that hires only the best, and our customers love us for it. With a longstanding presence in the industry, you've likely seen our trucks and ads. What sets us apart is the experience of being part of a team that values integrity, appreciates thoroughness, and inspires continuous learning and development. Join us if you want more than just a job – join us for a fulfilling career, room to grow, and the chance to excel.

Why We Need You:

As a leading provider of top-of-the-line products and services, we are seeking an exceptional Customer Service Representative who genuinely cares about the customer experience. This is an opportunity not just for a job but for a career where you can make a significant impact.

The Big Task:

Your primary responsibility will be to enhance customer satisfaction by converting incoming calls into booked service appointments. Your professionalism, customer rapport-building skills, and proactive outbound calling to existing clients will be key to achieving this goal.

Key Sub Tasks:

• Learn and master the call script for professional and authentic customer interactions.
• Actively participate in ongoing training and development programs.
• Maintain and update our customer database with accurate information.
• Keep open communication with dispatch and your manager.

Availability Requirements:

ON-SITE POSITION

Must be available to work on Saturdays and change shifts depending on operational needs. Operation hours are 7 am to 6 pm Monday to Friday and Saturdays 8 am to 5 pm.

Skills and Experience:

If you find enjoyment and challenge in achieving the above tasks, you have just the right amount. Prior experience in customer service is beneficial but not mandatory – we value the right attitude and a commitment to excellence.

What We Offer:

• Competitive benefits package, including retirement, health, dental, life insurance, and Aflac.
• Access to the latest technology and integrated software.
• Competitive wages ranging from $18 to $23.50 per hour.
• Incentive and bonus plans.
• Opportunities for career advancement.
• A supportive work environment that feels like family.

Learn More About Us:

Visit our website at RR Electric, Heating & Air to learn more about who we are and what we stand for.

How to Apply:

If you want more than just a job and are ready for a rewarding career move, apply now. We are looking to fill this position immediately.

Our office is located at: 331 Science Dr. Moorpark CA 93021