IT Help Desk Technicians (Information Technology Help Desk Technicians)

Work for a Global 500 company in Portsmouth onsite as a Full Time Engineer.

The target onboarding date is: as soon as possible.

Pay is 3700 - 3900 USD gross per month as a consultant.

Desktop Support Technician

Your responsibilities will be:

Provide onsite and desk side support services to end users.

• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by Customer Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by Customer Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by Customer tech support.
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by Customer.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communication is mandatory in English and Local language
• Completion of CompTIA certifications – e.g. A , Network etc.
• Completion (or near completion) of Microsoft certifications – e.g., MCP, MCITP, MCSE
• Mminimum 2 years working with software and hardware troubleshooting and solutions, network printers, DHCP experience, mobile devices setup & profile creations, BitLocker encryption, OS bulk installations, OS network installations, email troubleshooting (exchange/Imap), 2step authorization, ticketing systems, a little bit of Active directory or Azure experience.

Job Type: Full-time

Pay: $3,814.00 - $4,100.00 per month

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What's your email and phone number to be used in a potential interview?
• What's your earliest start date?
• What's your level of English?
• Do you have the right to work in the USA?
• Are you happy with the role being onsite in Portsmouth, NH and not remote?
• Are you happy working as a consultant/self-employed where you pay for your own taxes on 1099? There is on W2 work.
• Are you happy with the proposed salary of 3700 - 4100 USD (gross) monthly?

Ability to Relocate:

• New Hampshire: Relocate before starting work (Required)

Work Location: In person

Salary : $3,814 - $4,100