MCI MITS Tier 2 Sr Assoc

Position Description

A Managed IT Service Desk Technician, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Service Desk Technician, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.

Profile:

A Managed IT Service Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.

Job Duties and Responsibilities:

• Provide phone and email technical support for end-users to resolve any hardware or software issues
• Support and troubleshoot workstations, servers and network related issues
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
• Monitor and troubleshoot client backups
• Escalate client issues through the proper channels
• Manage cases according to defined case impact and priority
• Maintain client security standards and confidentiality of information
• Clearly document support issues and all resolution steps in RSM's ticketing system
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
• Update cases and communicate with clients as required until issue is closed

Qualifications

• 2 years of experience working on a technical helpdesk or equivalent network administration role.
• Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
• Microsoft Certification (MCSE/MCSA) and Network Certification preferred but not required
• Bachelor's degree (BA/BS) from an accredited 4-year school is a plus
• Experience with Office 365 Administration and associated workloads including Email and SharePoint
• Fundamental understanding of TCP/IP Networking
• Experience with firewalls, such as Cisco, SonicWALL and Meraki
• Experience with VMWare ESX hosts and vSphere Client for administration
• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
• Experience with Apple Hardware and MAC OS X
• Experience with enterprise mobile devices

Knowledge, Skills and Abilities:

• Highly customer focused with ability to provide consistently excellent customer service and professionalism
• Excellent written and verbal communication skills
• Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment
• Must be able to manage individual workload
• Must be a strong team player
• Must possess strong sense of ownership with client relationships

Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM's total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

Youwant your next step to be the right one. You've worked hard to get where youare today. And now you're ready to use your unique skills, talents andpersonality to achieve great things. RSM is a place where you are valued as anindividual, mentored as a future leader, and recognized for youraccomplishments and potential. Working directly with clients, key decisionmakers and business owners across various industries and geographies, you'llmove quickly along the learning curve and our clients will benefit from yourfresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer.Minorities/Females/Disabled/Veterans.