Retail team lead

Job Summary :

The Retail Team Lead is tasked with providing guidance, leadership, coaching, and motivation to the Retail Team. The Retail Team Lead will provide thorough training to the Retail Team to ensure high quality customer service and efficient register management while driving retail sales goals.

The Retail Team Lead is tasked with leading an effective Retail Team by utilizing their experience, influence, teamwork, creativeness, and critical thinking.

Benefits :

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• 401(k) plan
• Paid Time Off
• Birthday Pay
• Life Insurance with AD&D
• Scholarship Opportunities
• Free Admission to Local Attractions
• Flexible Scheduling
• Team Member Events
• Free Wellness Screenings

Responsibilities and Duties :

• Must be available to work in and perform all Retail roles including Village Gift Shop opening and closing, as well as seasonal retail areas.
• Must work any scheduled shift in the Village Gift Shop.
• Ability to work in various roles and departments based on company need.
• Must maintain professionalism and courtesy while interacting with guests and team members.
• Must be able to comfortably interact with guests and deliver quality service based on Ruby Falls' Core Values.
• Must be available to train new Retail Team Members with the point of sale system, opening and closing procedures.
• Must demonstrate fairness, consistency, and confidentiality with all team members and works well with limited supervision.
• Ability to initiate open, clear communication with the Retail Team as well as managers.
• Addresses customer and team complaints or concerns when Director of Retail is unavailable.
• Ability to successfully delegate tasks and develop team member's skills.
• Ability to train team members with the POS system and with the opening and closing procedures.
• Ability to work efficiently to process deliveries; receiving, pricing, and stocking the stockroom and displaying merchandise.
• Ability to reliably meet required work schedule and adhere to company attendance policies.
• Must be available to work during peak seasons including weekends and holidays; evenings as needed.
• Helps keep stock room organized.
• Assists with beverage orders.
• Assists with monthly inventory adjustments.
• Must be available to assist with and work during the annual Retail Inventory week.
• Complete weekly breaker shift schedules based on projections and staffing needs.
• Must be able to fill orders from the online shop.
• Must maintain uniform compliance.
• Other duties as needed or assigned.

Physical Requirements :

• Ability to sit, stand, walk, climb, stoop, and balance.
• Ability to lift, grab, press, and push to perform essential duties.
• Lift and carry up to 50 pounds.

Educational and Other Requirements :

• High School Diploma.
• Must have basic computer skills; knowledge of Point of Sale systems.
• Must be available to work a flexible schedule including evenings, weekends, holidays, and peak seasons.
• Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
• Ability to understand guest inquires and provide accurate responses.
• Ability to count, give correct change, keep cash bags and drawers organized.
• Ability to multi-task in a fast pace environment.
• The ability to work with and successfully lead a team.
• Must be able to effectively work with team members to solve problems as they arise.

Last updated : 2024-10-17

Salary : $14 - $16