Assistant Manager

Overview

The primary role of the Assistant Store Manager is to collaborate with the Store Manager in delivering excellent operations management.  The ability and willingness to continually develop product knowledge and gain a greater understanding of the day-to-day store operations, customer service, and merchandising is essential. This position requires strong leadership skills and the ability to motivate and supervise associates. 

Responsibilities

• Lead associates in a way that exemplifies the leadership principles taught in Rural King’s Thrive Leadership Program.
• Make key decisions regarding associates under your leadership in terms of hiring, discipline, coaching, performance management, and terminations.
• Conduct performance reviews for associates who report to you.
• Engage in consistent and meaningful development conversations with associates.
• Provide recognition and appreciation for your associates.
• Set clear expectations for your associates and hold them accountable.
• Teach and coach behaviors to associates to create a high performing team that consistently delivers a best-in-class customer experience.
• Build confidence and create an optimistic, rewarding, and collaborative work environment in which associates are encouraged to develop and grow.
• Quickly respond to any negative customer shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the customer.
• Present information to Store Manager to inform him/her about your departments, associates, operational efficiencies, and customer feedback.
• Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
• Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
• Demonstrate effective and consistent communications and interpersonal skills.
• Use general office equipment.
• Operate machinery such as a forklift, pallet jack, handheld inventory device, and other retail equipment.
• Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
• Ability to sit/stand/walk for long periods of time.
• Ability to use point-of-sale system to complete transactions.
• Frequently operate keyboard to enter in information.
• Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
• May be required to cross train and perform other duties.

Qualifications

• 2 years retail management experience.
• Be an outgoing self-starter who enjoys working with people.
• Computer knowledge in Excel and Word.
• Proficient User of computer software systems.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to work independently without supervision.
• Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
• Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit).

SUPERVISORY RESPONSIBILITIES

• Supervise and direct the department managers and store associates.
• Has authority into the job status of associates: hiring, firing, promotions, and assignments.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.