What are the responsibilities and job description for the Department lead hardware position at Rural King?
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
- Healthcare plans to support your needs
- Virtual doctor visits
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
- 15% Associate Discount
- Dave Ramsey’s SmartDollar Program (no cost to you!)
- Associate Assistance Program
- RK Cares Associate Hardship Program
- 24 / 7 Chaplaincy Services
What You’ll do
The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department.
You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.
- Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
- Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
- Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
- Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
- Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
- Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
- Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
- Provide support at the front end by processing transactions or loadouts as required.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
- Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King’s Values : People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Supervisory Responsibilities
None
Essential Qualities for Success
- At least 2 years of retail experience with knowledge of specific department.
- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
- Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
- Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
- Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
- Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
- Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
- Comfortable navigating computer systems and software to assist customers or manage tasks.
- Excellent verbal and written interpersonal and communication skills.
- Excellent customer service skills.
- Flexibility with hours : ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
Physical Requirements
- Ability to maintain a seated or standing position for extended durations.
- Ability to lift, push, and / or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
- Ability to use a ladder and / or pallet jack.
- Able to navigate and access all facilities.
- Skill to effectively communicate verbally with others, both in-person and via electronic devices.
- Close vision for computer-related tasks.
Last updated : 2024-07-25