What are the responsibilities and job description for the Receptionist position at Russell Stover Chocolates?
OUR COMPANY: Russell Stover has been an American classic since 1923. Crafting delicious treats, made from scratch with the finest ingredients, Russell Stover Chocolates has been known for its gifting chocolates for generations. Founded in Denver by Clara and Russell Stover, the company moved its headquarters to Kansas City in 1932. With factories in Kansas and Texas, Russell Stover Chocolates includes the Russell Stover, Whitman’s, and Pangburn’s brands. The company was acquired by Swiss chocolatier Lindt in 2014 and is now part of the Lindt & Sprüngli family of companies.
POSITION SUMMARY: Russell Stover is looking for a Receptionist / Administrative Assistant who is the first impression and point of contact for visitors and guests to our headquarters office, while providing support for organizations and individuals within the building.
In this role you will be the first impression of Russell Stover and our brand. Making a positive first impression is a priority in how you professionally interact with others and make them feel welcomed. You will also play an important role in promoting the culture of the company by being friendly and supportive in your daily interactions with other employees in the office.
Administratively, you will be responsible for directing incoming calls and assisting with scheduling meetings, reserving conference rooms, supporting events and special projects as they develop.
The right candidate will have a professional and welcoming demeanor that creates the right first impression. You will have direct and regular interactions with visitors and employees so great communication and interpersonal skills are essential. Your ability to effectively multi-task will provide an opportunity to be engaged with a diverse set of activities leading to an interesting and personally satisfying role with career opportunities within the organization.
RESPONSIBILITIES:
- Greet, welcome, and professionally engage guests as they arrive at the office.
- Answer, screen, and forward incoming phone calls.
- Ensure the office area and meeting rooms are maintained and presentable.
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by registering guests as they arrive.
- Assist with administrative duties including reserving meeting and conference rooms, assisting with employee and customer events, light administrative assignments, and other special projects.
REQUIREMENTS:
- Experience with reception, customer service or other similar roles.
- Proficiency in the basic Microsoft Office Suite, or interest and ability to learn.
- Experience operating office equipment such as computers, scanner, printers.
- Professionally interact with guests and employees.
- Strong communication skills.
- Resourceful and proactive when addressing concerns or opportunities.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service attitude.
- High school degree; with some advanced education, additional certifications or a successful history of similar work experience preferred.
Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.
Russell Stover Chocolates is an EOE/MINORITY/FEMALE/VET/DISABLED employer.
