Customer Service Representative CSR

Job title: Customer Service Representative

Location: Hyannis, MA 02601

Duration: 4 months

Pay range: $20/hr. - $20.73/hour

Job Description:

General Responsibilities:

• Receive, investigate, and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections, and other customer service functions.
• Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data.
• Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
• Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

Education/Equivalent:

• High School Diploma or equivalent required

Work Experience Needed:

• 1-2 years of experience in office customer service

Special Skills/Abilities Needed:

• Excellent telephone skills
• Good interpersonal skills
• Good computer skills and knowledge of Microsoft Word and Excel
• Good verbal and written communications skills
• Good problem-solving abilities
• Valid driver’s license
• Able to multi-task and prioritize work
• Able to work under pressure and respect deadlines

Nature & Scope-Principal Areas of Responsibilities:

• Know and abide by company’s safety policy and procedures.
• Answer all incoming calls within Veolia’ standards.
• Respond to all customers inquiries and complaints.
• Schedule and communicate service orders to the Service and Meter Technicians.
• Ensure all service orders are complete.
• Process all customer payments, prepare daily deposits, maintain cash reports.
• Open and distribute incoming mail.
• Maintain customer files.
• Maintain active collections process adhering to business processes.
• Calculate, process and post customer billing adjustments.
• Comply with all company processes, procedures, S.O.P.s and work rules.
• Perform other clerical duties, as necessary.
• Other duties as needed and assigned, within reasonable scope of the position, as determined by Veolia.

Essential Functions:

• Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
• Sensory: Must be able to see, hear, speak clearly, and converse in English.
• Mental: Must be able to read, write, and compute simple math problems.
• Bi-lingual would be a huge plus but not required.

Benefits Disclosure:

· “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”