Service Manager

Service Manager at RV Depot

Location: Cleburne, TX

Company: RV Depot

About Us:

RV Depot is a leading provider of travel trailers and RVs, offering exceptional service and top-notch products to our valued customers. We pride ourselves on delivering unique financing and ensuring a positive customer experience. We are seeking a dedicated and experienced Service Manager to join our team and help drive our mission forward.

Job Description:

As a Service Manager at RV Depot, you will be responsible for managing and overseeing the daily operations of our Service, Detail, and Parts Departments. Your role will involve working closely with Sales and Finance to ensure smooth processes across the dealership, providing exceptional customer service, and maintaining high standards in all areas of our business.

Key Responsibilities:

• Manage and oversee daily operations of the Service, Detail, and Parts Departments.
• Collaborate with Sales and Finance teams to ensure smooth processes for customers and staff.
• Provide exceptional customer service, finding creative solutions to resolve daily concerns.
• Exhibit exceptional communication skills.
• Proficient in service writing.
• Excel in parts management and processes.
• Keep records of work orders, purchase orders, and receiving.
• Manage inventory and conduct year-end inventory.
• Direct and dispatch team members to enhance efficiency.
• Understand and manage technician flat rate hours and billable time.
• Manage open work orders to prevent delays in workflow.
• Audit work orders, parts purchase orders, and track advisor goals.
• Ensure quality control on completed service repairs within the shop.
• Maintain quality standards for RV deliveries.
• Expert in insurance and estimates.
• Build and maintain relationships within the parts and service industry for resources and buying power.
• Strong service repair knowledge on all RV systems.
• Demonstrate impeccable time management skills.
• Experience in hiring, development, training, and coaching.
• Create a culture-rich atmosphere for team members to thrive.
• Experience in budgeting, planning, forecasting, and prioritizing company objectives.
• Proficient in operating a cash drawer, processing payments, and handling cash without discrepancies.
• Enforce safety within the department and conduct safety meetings.
• Conduct professional and productive meetings with staff.
• Report department numbers to senior management in relation to budgets.
• Implement innovative problem-solving techniques.
• Maintain a positive and motivating attitude.
• Implement training across the Service and Parts Department.
• Respond swiftly to staff needs and senior leadership direction.
• Uphold our core values: Ambition, United, Honest & Respectful, Innovative, and Happy.

Preferred Experience:

• 3-5 years of service management experience.
• 1-2 years of technician experience.
• 1-2 years of parts experience.
• 1-2 years of parts management experience.
• 1 year of service administration experience.
• 1 year of service warranty experience.
• 1 year of service advisor experience.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• The chance to be part of a company that values ambition, unity, honesty, respect, innovation, and happiness.

How to Apply:

• If you are passionate about delivering exceptional service and have the skills and experience required for this role, we would love to hear from you. Please submit your resume.

Job Type: Full-time

Pay: $100,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Joshua, TX 76058 (Required)

Ability to Relocate:

• Joshua, TX 76058: Relocate before starting work (Required)

Work Location: In person