Digital Client Services Manager

AT A GLANCE

Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As a Digital Client Services Manager, you will partner with the Sales Team to deliver superior digital marketing solutions to our clients. Additionally, you will act as a liaison between our clients and internal teams, proactively meeting and exceeding customer needs.

The ideal candidate has experience in digital media and possesses project management skills with excellent attention to detail.

Where You'll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

• Serve as our clients’ main point of contact for campaign implementation and general needs, setting and managing expectations with clients and internal stakeholders
• Manage the timely launches of our advertiser partnerships, including a thorough and complete quality assurance (QA) check of our premium products
• Communicate, document, and ensure we deliver upon all campaign requirements and any special needs as defined by each client
• Steward the processing and execution of insertion orders and vendor contracts
• Work closely with internal teams to monitor campaign performance and pacing, ensuring we are seeking ways to maximize revenue for the company
• Act as the first line of defense in troubleshooting any campaign/implementation issues
• Serve as a liaison to 3rd party tag and rich media vendors, ad verification vendors, and market research vendors, looping in key stakeholders as necessary
• Create client-facing materials such as project timelines, asset checklists, and screenshot presentations
• Serve as a subject matter expert for our ad product offerings, basic ad tagging concepts, and reporting capabilities

What We’re Looking For

• Bachelor’s degree or equivalent experience
• Client-facing experience
• At least 3-5 years of experience in a digital advertising environment
• Knowledge of Digital Ad Operations, including an understanding of digital media math (i.e. CPM calculations, pacing, etc.)
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, with emphasis on Excel and PowerPoint
• Creative analytical and problem-solving skills
• Ability to prioritize workload and stay organized in a fast-paced environment

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $60,000 - $80,000 
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.