Digital Marketing Rep

Digital Marketing Representative – (required in New Jersey)
The DMR will be responsible for all internal and external communications. With the assistance of the Digital Marketing Specialist I, this marketing team member will be responsible for all internal and external communication regarding iGaming and mobile sports betting. These communications include but are not limited to, email, text, phone, online chat. Assist our mobile players with troubleshooting service needs within the mobile platform. They will also be responsible for making outbound communication via phone, email or text as required by the Marketing initiatives to invite mobile VIP’s to special iGaming and mobile sports events. This positon is a hybrid of working remote, in-office and at events.

Responsibilities

• Handling all customer contacts (phone, email & live chat), following the service guidelines & procedures in a timely manner.
• Communicating through Customer Relationship Management and incident tools.
• Additional tasks may be required including updating & creating SOP’s, investigating patron complaints, and outbound campaigns.
• Show a commitment to ensuring responsible gaming.
• Use both internal and external systems in order to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification in order to help resolve player queries and problems.

Requirements

• Have exceptional customer service skills
  
• Demonstrate Troubleshooting technical skills
• Demonstrate Great communication skills, both verbal and written.
• Preferred previous knowledge of any of the following: iCasino and Online Sports Betting and/orZendesk customer contact solution

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)