What are the responsibilities and job description for the Store Manager -Maumee/Perrysburg position at S&G Stores?
Summary: Serves as the leader and oversees the retail operations of a single unit; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly trains employees to ensure all store positions are staffed to appropriately handle all customer service issues; ensures the store maximizes sales and profits while maintaining asset controls
Responsibilities:
- Provides customer service leadership and direction for entire store and team of employees working in the same location
- Trains, schedules and coaches store employees to ensure store positions are staffed to appropriately handle customer service needs
- Ensures that employees follow all Company policies
- Works in tandem with the Assistant managers and CSRs to ensure leadership is available to customers and employees at all times
- Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
- Promotes and maintains a clean and organized store appearance inside and out
- Fosters an environment focused on customer service and satisfaction
- Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
- Handles escalated customer concerns. Seeks appropriate resolution for the situation while observing Company guidelines
- Performs and supervises all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
- Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
- Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
- Ensures the store maximizes sales and educates staff on selling initiatives
- Audits inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
- Demonstrates a high value for Health, Environment, Safety and Security, initiatives and programs in both personal and organizational responsibilities
- Ensures that all products and merchandise are ordered properly by training employees to complete requests, verify deliveries and post accurate invoices
- Monitors store activities to ensure that transactions are taking place in the proper manner
- Adheres to and trains employees to follow proper asset control policies and procedures
- Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
- Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion
- High School Diploma or GED Experience Requirements:
- Previous supervisory experience preferred
- Retail experience a plus
- Completion of the Store Manager Training program and other relevant Company required training programs and required certifications
- Experience with Word, Excel, and other MS Office suite applications
- Good understanding of Company systems and technology
- Excellent communication skills and the ability to research and resolve issues
- Good understanding of intra-department functions, store operations and corporate business plans
- Knowledge of retail business management practices
- Knowledge of all types of store transactions and related programs
- Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job
Demands:
- Ability to occasionally lift of objects up to 50 pounds
- Ability to frequently lift objects up to 10 pounds
- Ability to rarely perform repeated climbing and fine hand manipulations
- Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
- Ability to frequently perform repeated bending and reaching
- Ability to continuously perform repeated simple hand grasping
- Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
- Ability to stand for an entire shift if/as required Additional Requirements:
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
Salary : $37,100 - $46,900
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