What are the responsibilities and job description for the Desktop Technician position at S2S Soft LLC?
· Adhering to SLAs
· Minimum 5yrs hands-on experience as deskside/Onsite support/local IT engineer
· ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
· Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
. Troubleshooting technical issues
· Ensuring that the processes are adhered to
· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN, and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
· Tracking work tickets on ITIL based ticketing systems like Service Now & Remedy
· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
· Performs repairs on computers, laptops, printers, and any other authorized peripheral equipment
· Improves and maintains customer and employee satisfaction
· Performing asset inventory activities as needed
· Create documentation for process and procedures
· Break-fix, troubleshoot, and resolve software issues; Reimaging computers/hard drives
· Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Job Types: Full-time, Contract
Salary: $22.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Help desk: 5 years (Preferred)
- Windows: 5 years (Preferred)
- Business-to-Business Technical Support Occupations: 5 years (Preferred)
Work Location: One location