17: System Support Specialist

System Support Specialist

Job Summary:

The System Support Specialist will support our NSWC Corona Customer at the US Naval Weapons Station, Fallbrook Detachment.

The System Support Specialist will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems (primarily Windows 10 and iOS), and various software, to include specialized suites such as Solid Works and other software unique to our customer.

This position will report to work daily at the US Naval Weapons Station, Fallbrook Detachment.

 Job Duties:

• The System Support Specialist will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems (primarily Windows 10 and iOS), and various software, to include specialized suites such as Solid Works and other software unique to our customer.
• Apply patches, upgrades and enhancements as they are approved by the customer
• Perform systems management and systems monitoring
• Responsible for security and administrative control for services and systems
• Monitor server applications for availability, latency, and technical issues.
• Support customer configuration management procedures
• Perform monitoring of all upgrades and enhancements
• Provide support to end-users and ensure all issues and requests are entered and completed within client's ticketing system
• Monitor server applications, system logs, and software logs for errors and alerts
• Mentor and support junior Desktop Technicians
• Create documentation for various processes, procedures, and systems
• Non-Essential Duties
• Other duties as assigned

Mandatory Skill Requirements (must have):

• Must be able to pass a background check and obtain and maintain a Secret Security Clearance. 
• Installing and troubleshooting both hardware and software.
• Ability to support Microsoft operating systems.
• Working knowledge of general office software such Microsoft Office and Microsoft 365.
• Ability to work with minimal guidance.
• Current Security Clearance
• Security Certification

Desired Skill Requirements:

• Experience with Navy and/or Marine Corps NMCI systems is preferred.
• A Certification
• Quality Assurance experience in Lean Six Sigma, ISO 9000, or ANSI processes and certifications.

Education: 

Associates Degree or combination of education and experience

Experience: 

A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
 

Benefits: 

Competitive Compensation: We offer a highly competitive salary package to attract and retain top talent in the industry. Our compensation structure is designed to reward exceptional performance and provide financial stability.

Comprehensive Health Coverage: We provide a comprehensive health insurance plan that covers medical, dental, and vision expenses. Our goal is to ensure that our employees have access to quality healthcare and can take care of their well-being.

Retirement Savings: We offer a robust retirement savings program, including a 401(k) plan, to help our employees plan for their future. We provide matching contributions to help accelerate their savings and build a solid financial foundation.

Work-Life Balance: We believe in the importance of work-life balance and understand that our employees have personal commitments and responsibilities. We offer generous paid time off to support our employees in maintaining a healthy work-life integration.

Professional Development: We are committed to the growth and development of our employees. We provide various opportunities for professional development, including training programs, and tuition reimbursement, to help them expand their skills and advance in their careers.

Recognition and Rewards: We value the contributions of our employees and believe in recognizing their achievements. We have a robust recognition program in place, including employee appreciation events, and employee recognition awards, to acknowledge and reward exceptional work.

Positive and Inclusive Work Environment: We foster a positive and inclusive work environment where diversity is valued, and employees feel respected and empowered. We promote collaboration, open communication, and teamwork to create a supportive atmosphere that enables everyone to thrive.

About Us: 

Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service-Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. We employ a workforce of over 600 at military and NASA installations nationwide and have offices in Camarillo CA, Rockledge FL, Newport RI, Ridgecrest CA, Corona CA, and Keyport WA.

Important Information: 

Equal Opportunity Employer/Veterans/Disabled

Pay Transparency Nondiscriminatory Provision