Assistant Store Manager

Responsible for supervision along with the Store Manager in all aspects of daily activities in the retail store, sewing production department, and warehouse areas. The Assistant Store Manager (ASM) is expected to implement Company policies, conduct associate training, and ensure a high level of performance is maintained in each of the aforementioned areas. The ASMs report directly to their Store Manager to advise them of progress reports, problems, or significant developments and to recommend various personnel decisions.

Essential Job Functions:

Cleanliness

• Ensuring and supervising employees to maintain the cleanliness of store, warehouse, and sewing area daily
• Ensuring and supervising employees to vacuum the store daily and maintaining clean countertops

Customers

• EASMs and other employees are required to provide customers with quick and courteous service
• EASMs are required to ensure and supervise other employees in greeting/acknowledging each customer upon entry to the store regardless of other tasks.
• Partnering with the Store Manager to resolve customer complaints or problems by determining optimal solutions

Processing Orders

• All purchase orders received via email, fax or mail should be processed the same day
• If there are outstanding questions, prompt follow up is expected to resolve those issues
• Documentation of this follow-up is also required
• EASMs may be required to make determinations in connection with processing orders

Policies and Procedures

• Constantly reinforce company policies and procedures
• Serve as part of and support management's opinion in the event of any disagreement

Attendance

• Ensure that all associates report to work on time, take their breaks at the scheduled time and provide for adequate staffing during all hours of operation
• Assist the Store Manager and make recommendations regarding the creations of a schedule that will maximize associate productivity and store profitability

Product Knowledge

• Become proficient with all products currently sold by the Company
• Able to answer technical questions and provide adequate training to staff members

Quality Control

• Management is the last line of defense for quality control
• Verify that orders are being filled accurately and methodically
• Resolve problems before orders are released to customers

Hiring & Firing

• Assist and make recommendations to the store manager in candidate evaluation and interviewing
• Provide recommendations to the Store Manager with observation and documentation regarding current associate performance and issues

Associate Review

• Partner with the Store Manager with associate reviews and plans by providing insight and observations
• At the Store Manager's or Company's discretion, assist with training

Work Environment

• Responsible for creating a positive working environment
• Address associate concerns/issues in a timely manner

Inventory Control

• Responsible for implementing proper inventory security systems and measures
• Conduct inventory counts to be done annually or more frequently if needed

Other duties as assigned

Supervisory & Operational Authority:

• Supervise staff in the store, sewing area, and warehouse that will include coordination of work, training, discipline, and scheduling
• The EASM is expected to act independently when Store Manager is not present in consultation with the Store Manager
• In order to avoid backups, be aware of the status of work in all departments

Position Profile:

Required Experience:

• Minimum two years of management experience

Preferred Experience:

• Three-to-five years management experience
• Two years written performance appraisal experience, having applied SMART goals

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