Store Manager

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. This position will be located at our new location in Cape Coral, FL that is coming early 2023! Store Managers are results driven leaders who drive the success of a retail operation by executing on strategy and following best practices. They have oversight of a store and must create a culture of high performance and high engagement while identifying and developing the next generation of leaders. A critical accountability of this role is driving execution: they must work through a team to lead the daily operations and drive the business results of a store. They must take a thoughtful approach to their work; consistently identifying what levers to pull to drive results. To maintain a strong customer focus and drive sales, they must create a culture that is highly engaging and promote a best-in-class customer experience. They must hold people accountable and consistently deliver on the promise to the customer. To prepare for the future, they also must identify, build, develop, and retain strong teams that include technicians, customer advocates (standard/large stores), repair specialists (standard/large), and Assistant Managers (large only), To be successful, they must be good communicators, strong team builders, and good collaborators. They must execute on the organization’s best practices and processes. They must be flexible and adaptable as Safelite’s business model continues to evolve. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results, and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. KEY RESPONSIBILITIES PEOPLE LEADERSHIP Team Development and Retention Responsible for the full cycle of talent fundamentals including selection, onboarding, training, development, performance management, culture, and engagement of their team. Identify the capabilities needed to meet the current needs of the store. Evaluate current capabilities, identify gaps, and prioritize stretch assignments for Customer Advocates, Assistant Managers, and Technicians. Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and Value-Added Products & Services (VAPS) Create a rewarding and positive work environment that encourages retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns. OPERATIONAL MANAGEMENT Business and Strategy Implementation Execute on the annual plans for a store by delegating through the team, ensuring alignment with the district direction Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention, and engagement) Work with District Manager and Field Finance to inform the development of workforce plans P&L management Oversee the P&L for the store, ensuring that revenue and profit goals are met and understanding what financial levers to pull to move the market toward its goals, managing expenses, maximizing profits, and minimizing loss. Oversee all budgets and payroll. Store Operations Responsible for every aspect of the store operations including safety, facility management, inventory management, and timecard records. Customer Experience Builds a culture that prioritizes driving a great, memorable, and easy customer experience. Monitor and address all customer service metrics (e.g., NPS) Identifies and removes barriers and obstacles where necessary. ATTRIBUTES / EXPERIENCE / QUALIFICATIONS Education and Experience High School Diploma or GED; OR 5-7 years leadership and supervision experience, preferred Required Qualifications Physical requirements are inclusive, but not limited to, the following: Ability to work from the Store location Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (i.e. nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more. -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. -- Didn't find the right job? Upload your resume for ongoing consideration! Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, . Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.