What are the responsibilities and job description for the IT Support Technician position at Safemark?
OUR LEGACY:
Safemark has brought the convenience of security and guest mobility to the hospitality, entertainment, and leisure industries for over 35 years and has proven to be an industry leader in guest room security solutions. To expand that legacy Safemark burgeoned its portfolio to include locker and guest mobility, with companies Best Lockers and ScooterBug.
YOUR RESPONSIBILITIES:
- Provide accurate and timely technical support services for Safemark, Best Lockers and ScooterBug systems' products.
- Primary phone support for customers calling to the Technical Help line including during day and on-call shifts
- Monitors the Support email inbox, voicemails and creates tickets for Alerts (when applicable) and customer requests
- Troubleshoot hardware/software and supports the customer through professional phone and email interaction.
- Provide excellent customer service while finding and implementing technical solutions in a hospitality-based IT environment.
- Deliver outstanding service to internal and external customers
- Travel for installations or service visits as required
OUR REQUIREMENTS:
- Associate degree required with experience in installing, configuring, and repairing personal computers and related peripherals, or 3 years-experience in computer and electronic technical support, or a combination of these
- Customer service experience in a helpdesk or computer related environment
- Advanced knowledge of Microsoft Office products (Outlook, Word, Excel)
- Problem-solving skills with knowledge of networking, desktop hardware and software
- Experience troubleshooting various types of 5 and 12-volt circuits as well as RS-232 and RS-485 communications
- Must be able to work independently and with other team members with little direct supervision.
- Requires a close working relationship with: Site installation team, Field Support, Sales Management, Operations teammates, and Finance Group.
YOUR BENEFITS PACKAGE:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- PTO
- Short-term disability
- Long-term disability
IT Support Agent
WheelHouse IT -
Orlando, FL
IT Field Support Technician_Longwood
Red Knight Solutions, LLC -
Longwood, FL
Cardiac Electrophysiology Technician
HealthCare Support -
Kissimmee, FL