Security Dispatcher

Safety Facility Services is in search of an experienced dispatcher to assist in providing exceptional service to our employees and clients. As a Security Dispatcher, you will be the primary point of contact for all shift communication and handle all incoming calls from clients and security personnel. Additionally, you will be responsible for directing and coordinating the schedules and assignments of our security personnel.

WHO YOU ARE:

• You have a confident personality and enjoy interacting with others.
• You have excellent communication skills.
• You solve problems and make decisions independently.
• You multi-task and manage stress well.

• You are proficient in Outlook Email, Microsoft Word, and Microsoft Excel.
• You have a courteous telephone voice and manner.

WHAT WE OFFER:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Sick Time Off
• Paid Vacation Time
• Holiday Pay
• Commuter Benefits Program
• Employee Referal Program ($50 gift card per referral)
• Employee of The Month Program ($50 gift card for winner)

PAY RATE:

• $18-$22 hourly

SCHEDULE:

• Saturday-Sunday 6:00a - 3:00p or 6:00a-6:00p
• Must be available to work additional hours on weekends
• Willing to pick up extra shifts during the week (preferred)

LOCATION:

• 5 West 37th St New York, NY

ESSENTIAL FUNCTIONS & BASIC RESPONSIBILITIES:

• Communicating with clients, security personnel, and managers;
• Heavy telephone contact;
• Planning and revising work schedules throughout the day
• Strong ability to prioritize;
• Responding to scheduling changes;
• Confirming security personnel on the post.
• Maintaining shift call log;
• Communicating information to security personnel.
• Relaying pertinent information to the Manager/Supervisor on Duty.
• Handling emergency phone calls in accordance with established procedures.

COMPETENCIES/SKILLS:

• Organizational Skills & Time Management
• Ethical Conduct
• Technical Capacity
• Stress Management
• Attention to detail and high level of accuracy

REQUIREMENTS:

• Scheduling experience is required, minimum 1yr
• Computer proficiency: Winteam with focus on Ehub/Personnel Scheduling or similar scheduling software
• Minimum 1-year prior experience in an inbound call center environment and/or previously worked in a dispatcher role is a MUST
• Security officer or employee scheduling experience helpful
• High School diploma or equivalency certificate
• Current Security License (Highly Preferred)

Physical Demands: Will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Environmental Conditions: The incumbent is in a busy, open area office. The incumbent is faced with constant interruptions and must meet with others on a regular basis.

Sensory Demands: The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

Mental Demands: There are several deadlines associated with this position, which may cause significant stress.

EEO Statement: We are an equal opportunity employer. It is the policy of the company to hire, train, promote and pay its associates without regard to age, immigration or citizenship status, color, disability, gender (including sexual harassment), gender identity, marital status and partnership status, national origin, pregnancy and lactation accommodations, race, religion/creed, sexual orientation, and status as a Veteran or Active Military Service Member.

Disclaimer: The above statement is intendant to describe the general nature and level of work being performed by the incumbent (s) of the job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Work Location: One location