GM/HBC Manager

JOB DESCRIPTION

GM/HBC MANAGER

Reports To: Store Director, Assistant Store Director

Position Type: Hourly

Location: Retail

Department: Liquor

PURPOSE:

As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. GM/HBC

Manager works in the non-food and non-perishable department of the store. Is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. Trains, supervises, schedules, and assigns duties to GM/HBC Stock Clerk. Follows division guidelines for implementation of the merchandising program.

DUTIES & RESPONSIBILITIES:

• Provides customer service as defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise GM/HBC stockers to ensure optimum staffing in the department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the GM/ HBC department.
• Maintain cleanliness of the department and storage area.
• Face shelves to company standards.
• Changes signs, tags and prices as directed by merchandising
• Replace stock in displays and on shelves as needed matching the bar codes. Make sure all expired items are removed from the shelves daily. Order department product. Pulls recalls as needed.
• Perform daily inventory and order necessary product to maintain adequate inventory.
• Responsible for accurate inventory procedures to include checking the load for shorts and maintaining backroom area. Maintains all paperwork in files.
• Loads stock onto 6-wheeler or use pallet jack to move merchandise.
• Push loaded 6-wheeler to appropriate area.
• Open cases and carry product to display area. Return excessive stock to back room and complete BRI.
• Responsible for security of sensitive, high dollar product. Must be tagged and placed in a secured area.
• Adheres to Federal, State, local laws.
• Ensures that displays, shelves and backroom areas are organized, clean and neat.
• Adheres to Safeway policies and store rules.
• Other necessary and required duties as assigned.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Must meet the minimum requirements to interview and pass interview for promotion.
• Ability to interact professionally with customers, co-workers, and supervisors.

• Aware of store promotions and advertisements.
• Must have the ability to read, write and communicate in English.
• Ability to understand and follow instructions.
• Ability to multitask while working in a fast paced environment.
• Ability to work independently when necessary.
• Knowledge of products, product pricing and store layout.
• Ability to make quality decisions and work under minimal supervision.
• Ability to multitask while working under stress and time constraints.
• Ability to work varied shifts over a 24-hour operation.
• Must be 18 years old and be able to operate bailer and electrical equipment.
• Reports to work in proper uniform per company policy.
• PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position:**Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8-hour workday.)

• Lift/Carry: Frequent (lift/carry 10-55 lbs.)
• Push/Pull: Seldom, push/pull 10-50 lbs. cases
• Squat/Kneel: Seldom
• Bend/Stoop: Seldom
• Twist/Turn: Occasional
• Stand/Walk: Continuous
• Grip/Grasp: Frequent
• Reach: Continuous

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

WORK ENVIRONMENT:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employee assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Job Type: Full-time

Pay: From $22.31 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 1 year (Preferred)
• Grocery store: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person