What are the responsibilities and job description for the Desktop Engineer position at Sage Group?
Job Description
Job Title: Desktop Engineer
Location: Camden, NJ Hybrid 2-3 Days
End Client: SUBARU
Duration: 1 years CTH
NOTE:
See below as we just received. (2) positions. Very hot. Role is Hybrid. 2-3 days on site.
***(Candidates must be within a one hour and 15 minutes commute)
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Position: Desktop Engineer Support Analyst
The Desktop Engineer Support Analyst is responsible for maintaining and improving the end user computing hardware and software environment that the client staff use on a daily basis. This includes desktop and laptop computers, printers, customer support, desktop software, operating system configuration and any other end user peripherals implemented by the client IT department. The Desktop Engineer Support Analyst role identifies and documents End User business requirements, performs initial analysis, researches and proposes computing solutions for implementation, plans and implements those solutions and assures appropriate follow up with the line of business contact. This position acts as a liasion to our end user community. This position is responsible for monitoring and ensuring resolution of all Tier 2 tickets are resolved within the client.
Required Skills:
• Ability to project manage medium to large size projects
• Effective troubleshooting.
• Experience with Microsoft's Configuration Manager
• Experience working with Microsoft's InTune to co-manage a wide variety of mobile device platforms.
• Experience working with Windows Automated Deployment kit, User State Migration Tool and Windows Deployment Services.
• Experience with Microsoft Azure, Active Diretory and GPO's
• MAC experience is a plus but not required
• ServiceNow HAM and SAM Pro experience is a plus but not required
Job responsibilities:
Obtain business requirements, perform initial analysis, provide budget estimations, research and propose computing solutions for implementation as well as plan and implement those solutions.
• Responsible for developing project timeline and delivery of medium to large scale projects.
• Identify and document business requirements and opportunities to improve end user computing.
• Research best practices and design solutions.
• Evaluate products both hardware/software and prepare justification and recommendations for
procurement.
• Presents solutions to client IT management for inclusion in the IT Project Portfolio.
• Responsible for documenting process and procedure to support end users.
• Responsible for after-hours support calls from CLIENT staff and the CLIENT IT Helpdesk.
• Responsible for identifying process improvement opportunities to increase customer satisfaction
rating.
• Acts as the IT Liaison with our remote sites across the US.
• Ability to distribute software packages via Microsoft Configuration Manager to end users.
• Responsible for accurately tracking corporate assets and license compliance across the enterprise.
• Testing and implementation of client and server-based applications.
• Acts as an escalation to level 2 technicians.
• Manage third party vendors for on-site Level 2 support in our locations across the US.
• Accountable for closure of Level 3 cases within documented Service Level requirements.
• Total responsibility and accountability for ticket resolution from inception to closure for all issues
reported.
Salary : $45 - $50
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