Recruiting Team Lead

The Team Leader is the liaison between Project Management and Recruiters and are responsible for providing answers to screener questions and sample support. They also help drive quality and production among the recruitment team.  

This is NOT an HR position, but rather for a market research call center.

This position is fully remote.

KEY JOB RESPONSIBILITIES: 

• Oversees multiple recruiters.  

• Monitor calls on a regular basis and provide performance feedback.  

• Ensures timely implementation of assigned projects.  

• Review Call Center Production daily to ensure team members are meeting goals.  

• Monitor recruitment throughout the day to ensure recruiters have tools needed to be successful and productive.  

• Maintain strong communication with both Recruiting Manager and Recruiting Supervisor around active projects.  

• Provide performance feedback as necessary.  

• Able to effectively brief recruiters on studies.  

• Have a full understanding of SAMs and other Sago platforms.  

• Have a full understanding of the project process and how recruiting impacts a project.  

• Monitor Teams Channels and review quotas for sample support. 

• Daily report management to provide resources for rescreening.  

CORE COMPETENCIES: 

• Client Focus  

• Collaboration and Teamwork  

• Directing and Motivating others  

• Decision Making and Problem Solving  

• Open Communication  

• Exbibits urgency  

QUALIFICATIONS 

Education: 

• High School Diploma or equivalent 

Experience: 

• 6 months- 1 year  experience in a call center/customer service environment 

• 1-3 years hospitality or management experience a plus  

Computer Skills: 

• Microsoft Office/Computer Literate