Salary Job Openings

Client Service Representative - Dental Liaison

Salem Valley Veterinary Clinic
Salem, CT Full Time
POSTED ON 4/6/2024

Description

Client Service Representative & Dental Liaison
Salem Valley Veterinary Clinic is seeking to add a full-time experienced veterinary dental liaison/client service representative to our exceptional team! We are a 4-doctor, innovative clinic with a General Practice & Dental Service.  Our Dental Specialty is growing, and we are looking to add a liaison position to our dental team to help streamline our workflow and referral process. We pride ourselves in providing quality medical care, and individualized service with the goal of complete customer satisfaction.  It is also our goal for our employees to be happy in the workplace and supported in a maintaining a positive life/work balance.  This position will require a candidate that is team oriented, has a positive attitude, is a clear communicator and who enjoys people as well as their furry family members!
The Dental Liaison will be hired as a Client Service Representative and act as the face of our service in many scenarios. As the first and last team member to interact with clients, the ideal match for this position would be able to exude a calm and pleasant demeanor, and have the ability to be kind but firm when necessary; ideally this staff member would enjoy aspects such as client communication, client education, conflict resolution/de-escalation, etc. In a perfect world they would already have experience as either a veterinary customer service representative in a busy clinic/referral center, or experience as a receptionist at a human dentistry clinic.
As we continue to grow as a practice, this position’s responsibilities and utilization will undoubtedly grow as well. The end-vision for this position is similar to that of a hotel concierge – a “one-stop-shop” for any and all non-medical, client/patient/referral partner related issues.
Key Responsibilities:
  • Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
  • Warmly greets clients & patients
  • Check in & check out patients
  • Manage dental email inboxes
  • Scheduling appointments
  • Prepares patient files
  • Receives and relays client correspondence and updates client financial records
  • Answers client’s inquiries about basic animal care questions and routine procedures
  • Educates clients on our dental specialty, scheduling, and procedure process
  • Admits patients and handles medical records entries accurately
  • Prepares client invoices for services performed
  • Handle payment transactions.
  • Receives and relays telephone, fax, and email messages accurately and promptly
  • Put together handouts for client education
  • Facilitate in mailing out specimens to the lab
  • Any duties the dental doctors or Practice Manger request assistance in regarding organization of dental service
 
Requirements:
  • High school diploma or equivalent
  • Previous experience working as a Veterinary Receptionist/CSR is preferred
  • At least 1 full year of working in a dental related practice
  • Significant experience with basic office functions in a busy office environment
  • Must be a team player and have compassion for pets and their people

Pay Rate (Depending on Experience): $19-$22

Rarebreed Veterinary Partners is a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animal companions.
 
What else do we have to offer?
  • At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:
  • Competitive base compensation plus bonus incentive
  • Competitive medical, dental, and vision insurance coverage
  • 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
  • Generous paid time off to ensure a healthy work/life balance
  • Employee Referral Award Program
  • Company-paid life insurance and short-term disability, voluntary life insurance available
  • Medical and Dependent Care Flexible Spending Accounts
  • IDEXX diagnostic fees for personal pets covered
  • Personal pet care discounts
  • Access to Employee Assistance Programs
  • Continuing education time off and reimbursement
  • Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
  • Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
  • Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Salary.com Estimation for Client Service Representative - Dental Liaison in Salem, CT
$34,876 to $46,447
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