Senior Analyst, Learning Experience Content

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Are you a seasoned analyst with a passion for shaping transformative learning experiences? Do you possess extensive experience in content management and a knack for strategic content development? If so, we have an exciting opportunity for you to join our team as a senior learning experience content analyst!

Role Overview
Our team is responsible for enabling, empowering, and supporting our sellers and customer success team to perform their day-to-day tasks and grow their careers here at Salesforce. As a senior learning experience content analyst, you'll play a pivotal role in managing the day-to-day operations of our content catalog, while also contributing strategically to content development initiatives.

Key Responsibilities

• Content Catalog Management: Oversee the maintenance and optimization of our content catalog, ensuring accuracy, relevancy, accessibility, and alignment with organizational objectives.
• Tagging and Curation: Label existing materials to increase their discoverability, encourage opportunities to repurpose existing content, and establish a content hierarchy or structure that clearly reflects the relationships between different pieces of content.
• Catalog Knowledge: Serve as the expert on our existing content catalog. Identify, evaluate, and curate resources to repurpose or retire, directly contributing to our organizational effectiveness.
• Content Strategy: Collaborate with cross-functional teams to identify content gaps, redundancies, and opportunities for enhancement.
• Quality Assurance: Conduct regular quality assurance checks to maintain the integrity and consistency of learning resources, ensuring alignment with organizational standards.
• Collaboration: Partner closely with various agile teams, stakeholders, and vendors to support large-scale initiatives, ensuring that existing content meets the current needs of our business.

Minimum Requirements

• A passion for learning and a proactive approach to professional development
• Advanced proficiency in content catalog management, tagging, and curation
• Demonstrated proficiency with content authoring tools, learning management systems, and digital asset management platforms
• Excellent written and oral communication
• Strong attention to detail
• 5 years of experience working independently and collaboratively with various groups within a complex organization

Preferred Qualifications

• A bachelor's or master's degree in library science, education, instructional design, or a related field
• 7 years of experience in content management and learning design, preferably in a corporate or enterprise environment

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.