What are the responsibilities and job description for the Luxury Service Leader position at Salon Halo?
If you’re at a point where you’re looking for your next challenge, stop thinking about the boxes you check off on a company’s requirement list and think about what YOU want for YOUR future.
For the inspiring leader who wants to be an integral part of a company’s growth, to have real impact, and be well rewarded for your results, this may be the dream job you’ve been waiting for. At Salon Halo, we are committed to a supportive and collaborative work environment that values your ideas and fosters your professional growth. With our elevated service, luxury product offerings, and top-performing stylists, you’ll have a compelling arsenal to captivate clients and facilitate growth in our newest location in South Tampa!
At Salon Halo, we foster a culture of innovation, collaboration, and continuous growth, not to mention we provide an elevated level of service and expertise that has our clients return to us over and again. As a valued member of our leadership team, you will be empowered with cutting-edge tools, comprehensive training, and unparalleled support to unleash your full potential. With a team of stylists performing in the top 1-10% of the industry and an abundance of resources, you will have the chance to make a meaningful impact by cultivating a team that delivers exceptional experiences to clients and driving revenue growth.
Salon leaders contribute to all aspects of the salon on a daily basis. You will ensure all aspects of the salon flow seamlessly on a day to day basis. Leadership sets the tone for the elevated service our teams provide to our guests, commitment to reaching and/or exceeding goals, and a positive environment with a strong culture of teamwork and growth. We believe in growing our business through community involvement and actively look for ways to give back.
ABOVE ALL ELSE, THE TOP 3 RESPONSIBILITIES OF THIS ROLE ARE:
1. Providing 5 star luxury experience for all guests
2. The ability to achieve results with a team - Consistently holding all team members accountable to current expectations, ideally by leading through inspiration, communication, education, & encouragement.
3. Being a self starting & forward focused thinker.
Additional responsibilities include:
Guest Relations
- Prioritizing guest communications - Promptly return all voicemail, emails & social media messages
- Understanding of the service menu to maximize stylist schedules and client bookings.
- Leading from the desk - our salon leaders are the first and the last person our guests see during their visits.
- Understanding all products sold & ability to provide best recommendations to guests.
- Ensuring that the salon is a comfortable environment for all guests.
- Supporting stylists in resolving guest opportunities.
Operational Excellence
- Overseeing the cleanliness & appearance of front of house and back of house areas throughout the day
- Ensuring opening and closing checklists are completed.
- Managing inventory records & budgets.
- Planning seasonal promotions & decor.
Performance
- Managing & optimizing stylists’ daily productivity
- Understanding and facilitating the use of salon branded systems for success.
- Optimization of location performance through use of “key performance indicators” and other market research.
- Coaching teams to meet and/or exceed key performance indicator goals for individual stylists and the location as a whole.
- Exhibiting role model behavior in all aspects of company culture & core values (Honesty, Teamwork, Communication, Education, Growth, Excellence in Service)
Growth
- Coaching stylists to stay on track to achieve their individual goals.
- Mentoring team in strategic planning for their career to create the ideal work life.
- Adding to creative innovation & growth of company
- Organization of promotional marketing events & strategy - staying active in the community.
- Being a contributor to the reputation & marketing of Salon Halo.
- Continuing education in business, industry, and personal development.
Adaptability
- Ability to remain flexible & in touch with the needs of the organization
- Leading the team through challenges in day to day operations.
- Exhibiting exceptional time management and the ability to multitask in a high volume service environment
- Ability to support additional locations as needed.
Qualities Required for Role
- At least 2 years experience leading a team in a goal focused environment.
- Being a self starting & forward focused thinker
- Ability to produce high results with minimal oversight
- Exceptional time management skill & efficiency
- Meticulous organizational skills
- Exceptional attention to detail
- Exceptional problem solving skills
- Strong ability to hold others accountable through educating, coaching, and inspiring.
- Exceptional communication skills & team work
- The ability to manage many tasks at once
- Leading a team in delivering elevated customer service in a luxury setting.
- Love of people & being of service to others
- Strengths & proficiencies in technology
- Growth mindset
- Participation in on-going education to continuously improve knowledge, skills, & abilities
- 2 years in management or administration
- A great attitude & willingness to be coached.
- Travel for educational events when needed
- High literacy
- Strong phone, people, & customer service skills
Some additional perks include but not limited to:
Working in an upbeat, culture centered environment
Opportunities for travel
Novel & varied day to day experiences
Countless resources for personal development
Mentorship in systems & organizational structure
Continued education on business development & leadership
*This position does provide potential for growth in pay, responsibilities & bonuses based on performance*
Salary : $45,000 - $65,000
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