Human Resources Manager

Description

Human Resource Manager

Salt & Straw is about more than just ice cream. We make taste-provoking ice cream, by hand, in our Portland kitchen. We are known for being the most passionate, expert, and kind team, providing out-of-this-world hospitality. As an HR Manager, you play an essential role in how we create the unbelievable and show up generously across all company touchpoints with our team, our partners, and our community.

Position Overview: As an HR Manager at Salt & Straw, you will be a critical strategic partner for leadership and a valuable resource for our team members. You will help guide people programs for the company and drive the integrated delivery of HR support across our shops. The HR Manager will play a critical role in developing and establishing a robust HR foundation that supports a high-performance and healthy work environment.

Qualifications

POSITION TITLE: HR Manager 
DEPARTMENT: Human Resources 
POSITION TYPE: Full-time 
FLSA STATUS: Exempt - Salary 
SUPERVISOR:Chief People Officer 
SUPERVISORY: Yes 
TRAVEL PERCENTAGE: 40%  

Position Summary:
We started Salt & Straw because we wanted to build a strong community with our team, our guests, and our partners. As the Human Resources (HR) Manager, you play a critical role in taking care of our team and creating a strong community inside and outside of our Scoop Shops, Kitchens, and Support Centers.Successful leaders at Salt & Straw lead with kindness and are thoughtful, resourceful, collaborative, and scrappy in their approach to work. Our HR Manager will bring Salt & Straw values to life for our team and our customers. The Salt & Straw HR Manager will directly impact the Team Member engagement for “Salties” at all levels, as an advocate for each Team Member. 

Essential Functions: 

• Manage and ensure company HR compliance in practices, policies, and procedures by staying up-to-date with state/federal employment laws and regulations; appropriately identifying and escalating employment risk issues. 

• Own maintenance and distribution of HR policy and Team Member Handbook (including state addendums). 

• Partner with internal customers on matters of employee relations with a focus on manager-level Team Members, frontline Team Members, and everything in between. 

• Conduct investigations as needed and provide recommendations to Leadership and CPO. 

• Oversees team member disciplinary meetings, terminations, and investigations for the front line to manager-level Team Members. 

• Work closely with and advising to the Chief People Officer on employment-related legal matters. 

• Conduct investigations as needed providing support and guidance to management, and other Team Members when complex, specialized, andsensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations. 

• Provide support to and collaborate with HR functional leaders as needed. 

• HR point of contact/business partner for Shops and CKOR (Central Kitchen Oregon). 

• Oversee and triage inbound reports and requests from the Team Member hotline and email inbox. 

• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. 

• Leverage data and analytics to help drive insights and performance metrics. Report out to leadership on HR KPI data. 

• Contribute to a strategic plan to build and manage the annual HR strategy and budget. 

• Drive people engagement strategies that foster an environment where all team members are seen and heard. 

Additional Responsibilities: 

• Confidentially support and assist the CPO with critical matters. 

• Performs other duties as assigned. 

Qualifications:
To perform the job successfully, an individual should have the following capabilities: 

• Minimum of 3 years of HR generalist experience in high-volume, multi-unit leadership and professional-level positions. 

• Minimum of 2 years experience in managing at lower-level HR professionals (generalist, specialist, coordinator, etc.)  

• 3 years of office experience, experience in retail or quick service. 

• Hands-on experience with HRIS or HRMS systems. 

• Strong computer skills, with either MS Office or G-Suite, particularly with Excel or Google Sheets. 

• Bachelor’s Degree is preferred. 

• SHRM-CP or PHR certification is preferred. 

• Ability to handle high-volume email and phone communication. 

• Ability to be flexible in working non-standard hours, including weekends and evenings. 

Knowledge and Critical Skills: 

• An unapologetic and infectiously positive attitude that attracts and puts our Team Members at ease. 

• Ability to have brave conversations by identifying issues and getting in front of them quickly. 

• Strong ability to bring hospitality into all interactions with team, customer, and vendor relationships. 

• Ability to communicate clearly and enthusiastically, with a collaborative and diplomatic demeanor, strong phone, active listening and written communication skills. 

• Professionalism and skills that are consistent with the culture of Salt & Straw, our customers, and our teams. 

• The ability to be a cooperative team player and to serve others with understanding, respect, and care. 

• The ability to appropriately manage time, and communicate priorities, and workflow for general HR responsibilities. 

• Proven ability to be flexible and supportive when faced with ever-changing priorities. 

• Self-directed with the ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines; high attention to detail and accuracy. 

• Strong communication skills and the ability to bring our value of hospitality into all interactions with team, customer and vendor relationships. 

• Fluency in English. 

Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• It is regularly required to talk or hear. 

• The Team Member is frequently required to stand and walk. and sit for extended periods of time. 

• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. 

Work Environment:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The noise level in the work environment is usually quiet but may range to moderately noisy. 

• Open office setting; most work is performed at a desk on a computer in a climate-controlled environment. 

• On-site position with the flexibility of occasional remote work as approved. 

Salt and Straw Values

Create The Unbelievable

Show Up Generously

Act With Thoughtful Curiosity

Share Human Kindness

Make It Count

We can’t wait to meet you!

Salt & Straw is proud to be an equal opportunity employer of all qualified individuals. We will consider all people - minorities, women, veterans and individuals with disabilities no matter their sexual orientation or gender identity. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state and local statutes.