Client Advisor (CA) - Boston, MA

Job Title:  Client Advisor

Reports to: Site Manager

Department: Field Operations

Pay Rate: $20.00 Hourly Rate (Bonus Potential) 

Who we are:

Sameday Health is a premium healthcare provider offering transformative care that goes beyond traditional medicine to treat the whole you. Combining intuitive technology with a functional, total human approach, Sameday Health's primary care model is designed to offer you quality, personalized care wherever you are. Over the last year, Sameday Health has become one of the US's leading and most trusted COVID-19 testing providers, administering over 500,000 COVID-19 tests across the country. Throughout the pandemic, the team at Sameday Health became acutely aware of the gaps in the healthcare system, devoting themselves to understanding what clients wanted in a healthcare partner to deliver the care you need, not the one your insurance likes to pay for. Sameday Health offers tailored care, including virtual primary care and virtual therapy with access to top doctors dedicated to helping you achieve and maintain your health goals, as well as comprehensive health panels to understand your health on a deeper level. Sameday also offers various wellness services like customized IV drip therapy and supplemental shots such as B12, Biotin & more offered through our at-home concierge service and at select Sameday Health locations. To learn more about Sameday Health visit samedayhealth.com.

Job Summary:

Sameday Health is searching for passionate and experienced check in staff with sales experience. We are building a motivated team that is focused on spotlighting all of the health and wellness services that Sameday Health has to offer. Your role will include checking in clients that arrive for wellness services at Sameday Health locations and communicating the benefits of each product we offer. There will be sales requirements to hit per hours worked and a commission paid for products sold.

A Sameday Health Client Advisor is responsible for all sales associate job duties, including but not limited to: 

• Greet and check in clients, offering assistance and answering questions as needed
• Ability to label samples and sample tubes quickly and accurately 
• Ability to understand and use our internal software efficiently (must be tech savvy) 
• Introducing retail products and wellness products and services to clients, suggesting items or services, lending opinions and providing product information
• Keep the sales floor orderly, sanitized, organized and appropriately stocked with merchandise

• Processing payments via an iPhone or iPad at the check in desk
• Maintaining a professional attitude with sincerity and enthusiasm reflecting our store's commitment to our customer
• Developing product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate knowledge to the customer
• Flyering or guerilla marketing in local area
• Staying current with promotional events and sales

Requirements:

• Basic understanding of sales principles and customer service practices
• Ability to read, write and effectively communicate with customers, peers and management in verbal and written English
• Well developed communication and interpersonal skills
• Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays
• Ability to multitask, work as part of a team and take initiative independent of direct supervision
• Focus and dedication to customer service
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Appropriate telephone etiquette

Qualifications

• High school diploma or equivalent; college degree preferred; Bachelor’s degree in Marketing or a related field a plus

Physical Requirements:

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two or more consecutive hours. Must be able to lift up to 40 pounds at times

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement:

Sameday Health is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.