What are the responsibilities and job description for the Client Advisor - Pasadena position at Sameday Health?
Job Title: Client Advisor - Pasadena
Reports to: Clinic Manager
Department: Field Operations
Pay Rate: $20.00 Hourly Rate commission
Your Impact
Sameday Health is seeking a reliable, professional, and friendly Client Advisor to join our team. You will create a seamless experience for our clients by providing optimal customer service and demonstrating your exceptional knowledge in the customer service field. Our ideal candidate has the ability to maintain a level of enthusiasm and passion for patient care. This person is excited to work for an innovative healthcare company, providing excellent service to our communities with kindness and empathy.
What You’ll Do
- Greet and check-in clients, offering assistance, and answering questions as needed
- Understand and use our internal software efficiently (must be tech savvy)
- Educate clients on retail products and wellness services
- Maintain an orderly, sanitized, organized, and appropriately stocked clinic
- Demonstrate a professional attitude with sincerity and enthusiasm that reflects the mission and standards of the company
- Complete assigned courses on product knowledge, wellness services and company policies in a timely manner
What You’ll Bring
- High school diploma or equivalent; Bachelor’s degree in Marketing or a related field preferred
- Previous sales and customer service experience, within a medical setting preferred
- Excellent listening/communication skills, outgoing, and positive personality
- Punctual nature and ability to handle schedule flexibility and dynamic work environment
- Strong communication, interpersonal, and problem solving skills
- Professional appearance and presentation at all times
- Availability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays
- Ability to multitask, work as part of a team, and take initiative independent of direct supervision
Our Culture & Perks
- Competitive compensation
- Comprehensive Medical/Dental/Vision benefits for full-time employees
- Employee premium coverage
- Dependent coverage
- Autonomy to build something from the ground up
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement:
Sameday Health is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.