What are the responsibilities and job description for the Coordinator of Online Writing Support Services position at San Jose State University?
Job Summary
Reporting to the Associate Dean of Student Success and Academic Programs, and under the direct work lead/supervision of the Writing Center Director, the Coordinator of Online Writing Support Services develops and maintains all aspects of online writing support services at SJSU. Working in the SJSU Writing Center under general supervision, the Coordinator develops, maintains, facilitates, and assesses the robust online training for Writing Center tutors; works with faculty in different disciplines to support student writing in an online environment; and develops and maintains instructional writing resources for faculty and students, including the successful Writing Center blog and social media channels. With a secondary focus on adult learners, the Coordinator also develops writing support initiatives for students in the new SJSU Online program. Using metrics developed by the university, the Coordinator gathers, synthesizes, and presents student success information as it relates to students in online classes and/or programs.
Key Responsibilities
* Serve as editor for the Writing Center blog-an instructional resource that allows the Writing Center to offer students additional asynchronous online learning resources
* Oversee blog entries that Writing Center tutors produce every semester, a process that includes giving them parameters for blog writing, setting due dates, and providing feedback on proposals and drafts
* Develop additional writing resources specifically for online students (e.g., handouts, videos, workshops), addressing the diverse needs of learners across campus.
* Provide oversight for Writing Center social media channels with a social media student coordinator
* Provide oversight for online digital marketing in collaboration with Writing Center staff.
* Collaborate with the SJSU Online program to assess their students' needs and to develop initiatives that support the writing of adult learners in the program
* Collaborate with faculty from disciplines across campus to assess their students' needs and to develop initiatives that support the writing of students in online and/or hybrid courses
* Work as a Writing Center team member with units and departments across campus on delivery of writing support events and services, student retention initiatives, and academic success workshops
* Research and refine existing tutor training for Writing Center tutors about working online
* Develop new tutor training modules/activities related to working online (based on current best practices in the field of online tutoring/writing center studies)
* Facilitate training sessions at monthly staff meetings for Writing Center employees
* Participate in professional development opportunities related to online writing support services
* Represent the university at conferences on writing centers and online learning.
* Serve on university committees related to online learning
Knowledge, Skills & Abilities
* Knowledge of providing writing support to university-level students in an online environment
* Demonstrated knowledge of pedagogical best practices in general tutoring and in writing centers
* Demonstrated knowledge of best practices in online writing instruction and resources
* Demonstrated commitment to diversity, equity, and inclusion (DEI) initiatives
* Knowledge of and sensitivity to issues faced by adult learners
* Knowledge of differences in scholarly writing norms across the disciplines
* Ability to make effective presentations before groups and to evaluate effectiveness in meeting stated objectives
* Ability to establish and maintain cooperative working relationships within a diverse multicultural environment
* Ability to analyze complex situations, generate ideas for solutions, prioritize tasks, and implement effective courses of action
* Ability to use appropriate instructional technologies and databases, Google docs/drives, and Microsoft Office suite
Required Qualifications
* Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
* Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
Preferred Qualifications
* MA, MFA, or PhD in English, Linguistics, Rhetoric/Composition, Creative Writing, or directly related discipline
* 2-3 years of experience working in tutoring or writing centers
* Experience working with students online in a university setting
* Experience working with adult learners
* Experience providing oversight/direction to student staff
* Experience in assessing and reporting on student support services
* Experience with creating online instructional writing resources
Compensation
ClassificationStudent Services Professional III
Anticipated Hiring Range: $4,841/month - $5,700/month
CSU Salary Range: $4,691/month - $6,683/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
* Resume
* Letter of Interest
All applicants must apply within the specified application period: October 17, 2022 through October 31, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
jobs@sjsu.edu
408-924-2252
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Equal Employment Statement
San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Reporting to the Associate Dean of Student Success and Academic Programs, and under the direct work lead/supervision of the Writing Center Director, the Coordinator of Online Writing Support Services develops and maintains all aspects of online writing support services at SJSU. Working in the SJSU Writing Center under general supervision, the Coordinator develops, maintains, facilitates, and assesses the robust online training for Writing Center tutors; works with faculty in different disciplines to support student writing in an online environment; and develops and maintains instructional writing resources for faculty and students, including the successful Writing Center blog and social media channels. With a secondary focus on adult learners, the Coordinator also develops writing support initiatives for students in the new SJSU Online program. Using metrics developed by the university, the Coordinator gathers, synthesizes, and presents student success information as it relates to students in online classes and/or programs.
Key Responsibilities
* Serve as editor for the Writing Center blog-an instructional resource that allows the Writing Center to offer students additional asynchronous online learning resources
* Oversee blog entries that Writing Center tutors produce every semester, a process that includes giving them parameters for blog writing, setting due dates, and providing feedback on proposals and drafts
* Develop additional writing resources specifically for online students (e.g., handouts, videos, workshops), addressing the diverse needs of learners across campus.
* Provide oversight for Writing Center social media channels with a social media student coordinator
* Provide oversight for online digital marketing in collaboration with Writing Center staff.
* Collaborate with the SJSU Online program to assess their students' needs and to develop initiatives that support the writing of adult learners in the program
* Collaborate with faculty from disciplines across campus to assess their students' needs and to develop initiatives that support the writing of students in online and/or hybrid courses
* Work as a Writing Center team member with units and departments across campus on delivery of writing support events and services, student retention initiatives, and academic success workshops
* Research and refine existing tutor training for Writing Center tutors about working online
* Develop new tutor training modules/activities related to working online (based on current best practices in the field of online tutoring/writing center studies)
* Facilitate training sessions at monthly staff meetings for Writing Center employees
* Participate in professional development opportunities related to online writing support services
* Represent the university at conferences on writing centers and online learning.
* Serve on university committees related to online learning
Knowledge, Skills & Abilities
* Knowledge of providing writing support to university-level students in an online environment
* Demonstrated knowledge of pedagogical best practices in general tutoring and in writing centers
* Demonstrated knowledge of best practices in online writing instruction and resources
* Demonstrated commitment to diversity, equity, and inclusion (DEI) initiatives
* Knowledge of and sensitivity to issues faced by adult learners
* Knowledge of differences in scholarly writing norms across the disciplines
* Ability to make effective presentations before groups and to evaluate effectiveness in meeting stated objectives
* Ability to establish and maintain cooperative working relationships within a diverse multicultural environment
* Ability to analyze complex situations, generate ideas for solutions, prioritize tasks, and implement effective courses of action
* Ability to use appropriate instructional technologies and databases, Google docs/drives, and Microsoft Office suite
Required Qualifications
* Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
* Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
Preferred Qualifications
* MA, MFA, or PhD in English, Linguistics, Rhetoric/Composition, Creative Writing, or directly related discipline
* 2-3 years of experience working in tutoring or writing centers
* Experience working with students online in a university setting
* Experience working with adult learners
* Experience providing oversight/direction to student staff
* Experience in assessing and reporting on student support services
* Experience with creating online instructional writing resources
Compensation
ClassificationStudent Services Professional III
Anticipated Hiring Range: $4,841/month - $5,700/month
CSU Salary Range: $4,691/month - $6,683/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
* Resume
* Letter of Interest
All applicants must apply within the specified application period: October 17, 2022 through October 31, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
jobs@sjsu.edu
408-924-2252
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Equal Employment Statement
San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
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