Dispatcher/Scheduler

Join our team as a Dispatcher/Scheduler in Harrisburg, PA, and be part of the largest single-source healthcare compliance company with over three decades of expertise. We specialize in providing Medical Gas Services and Equipment, Environmental Monitoring, and Clean Room/Hood Services to healthcare facilities across the United States and the Caribbean.

In this role, you will coordinate and schedule service field technicians, handle client requests, attend project meetings, and ensure efficient service delivery.

Essential Job Functions:

• Schedule technicians with varied skill sets across several territories for service orders.
• Follow up on client requests via professional email or phone interaction in a timely manner.
• Setup and attend project meetings for customers and project technicians pre and post jobs.
• Data entry of job orders, agreements, recurring tasks, and assignments.
• Maintain/update/validate job statuses, order updates, system notes, and progress reports.
• Monitor technician requests for service parts, release part order requests to purchasing, and track part fulfillment.
• Quoting client service repair/project requests and obtain payment approvals.
• Assist with mapping routes for technician efficiency.
• Communicate with field personnel, sales reps, regional managers, and Support Center staff.
• Work collaboratively with the schedule coordinator team and be an alternate when needed.
• Assist internal teams and departments as required.
• Perform special assignments as requested by the supervisor.

Physical Demands:

• Ability to sit for extended periods of time in an office setting.

Qualifications:

• Prior experience with scheduling field technicians and/or dispatching and/or project management.
• Ability to work in a fast-paced environment and multitask effectively.
• Organized, attentive to detail, accurate, and accountable.
• Excellent communication skills.
• Self-motivated, dependable team player with a positive attitude.
• Basic computer skills with a working knowledge of Microsoft Office Applications.
• Typing speed greater than 35 words per minute.

Additional Details:

• Commitment to obtain ASSE 6005 certification within 90 -180 days from the start of the position.
• Commitment to obtain ASSE 6040 certification within 18 months from the start of the position.
• Health/Dental/Vision Insurance, 401(k) with 100% Match, Basic life insurance, and long-term disability coverage, and optional voluntary insurance plans available.
• Generous paid time off (PTO), including holiday and sick leave.
• Company-provided amenities such as a vehicle, AMEX card, tablet, computer, and cell phone.
• Monday-Friday, 8am to 5pm (Eastern Time Zone), unless assigned to a region in the western US, which requires 9am to 6pm.
• Approximately 75% or more travel required, with potential overnight stays.
• Starting pay $21 Per Hour

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Project scheduling: 2 years (Preferred)
• Dispatching: 2 years (Preferred)

Ability to Commute:

• Harrisburg, PA (Required)

Ability to Relocate:

• Harrisburg, PA: Relocate before starting work (Required)

Work Location: In person