Veterinary Receptionist

Overview

Veterinary Receptionist / Client Service Representative

Full time

This is an extremely important, busy and active position! You are the FACE and VOICE of San Roque Pet Hospital. You are the first person the clients speak with and LUCKY YOU, the first friendly face the pets see when they arrive!

You will be busy and active while engaging with our wonderful clients and their pets, from their first puppy or kitten visit throughout their pets’ lives. You will be constantly learning about pet medicine, answering many questions, helping to educate our clients, precisely communicating with the doctors and the medical support staff to ensure we are providing the most compassionate and efficient service possible.

If you are an exceptional, smart, efficient and proactive client service super star, who is a quick thinker, then we want you to join our brilliant and friendly client service staff. You must be a team player, compassionate, computer savvy, polished in your communication, love animals and people and be personable and outgoing.

You will:

* Work closely with our clients and their pets, both in person and on the phone

* Provide patients with a high level of patient care

* Enjoy working individually and as a team with a great work ethic

* Have strong people skills, focused on quality of care and ensure superb client satisfaction

* Excel at communication skills, both listening and speaking, with your colleagues and with our clients

* Focus on the task at hand with complete follow-through for every patient

* Continually re-prioritize throughout the day

* Have a commitment to excellent client service

* Possess strong organizational skills

We will provide:

* Competitive compensation

* Medical Benefits

* Retirement Plan

* Veterinary Services at a reduced rate

Our three hospitals within Santa Barbara Veterinary Group are multi-doctor small animal practices that specialize in providing high quality and compassionate care for our patients. San Roque Pet Hospital is conveniently located in beautiful uptown Santa Barbara. We diagnose and treat patients with innovative technology, including digital x-rays, endoscopy and cardiac and abdominal ultrasound.

You will assist doctors and the medical support staff who treat our patients (dogs, cats, small mammals) with compassionate care and with strong attention to detail.  In person and on the phone, you will interact with our great clients who love their pets, providing top-notch customer service.

We are a drug-free workplace and an equal employment opportunity employer. Please view our website at www.sanroquepethospital.com.

Please apply online through PetVetCareers.com

Responsibilities

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

 Please apply online through  https://support-staff-petvetcarecenters.icims.com/