Customer Success Representative

TITLE: Customer Success Representative (CSR)
DEPARTMENT: Support
REPORTS TO: Project managers
DESIGNATION: Full Time (30-40 hr/wk)
LOCATION: Hybrid - in office (~75%) and out in the field (~25%)

JOB PURPOSE

The Customer Success Representative serves as the primary point of contact
between customers, contractors, and the team at sandbox solar and to create the
best customer experience possible.

At Sandbox Solar, we deliver the best customer experience possible and the best
product possible.

The customer service role is a hybrid role that has some technical knowledge
about solar in order to schedule projects, monitor project statuses, and assist
customers with their frequently asked questions. This role is accountable for the
schedule and holds pride in showing the brightest colors of the Sandbox Solar
brand to its customers so that they feel like they have received a great experience
and a quality product.

ROLE IN OUR MISSION

Through diligent communication with our clients, we are able to ensure smooth
installations while maintaining a high level of customer satisfaction. Keeping them
informed and ensuring access for our installation team is a critical part of project
coordination. Honesty and setting realistic expectations makes a huge difference in
a customer’s experience, and so ensures our company’s goal of outstanding
customer service is always met.

ACCOUNTABILITIES

• Scheduling Coordination/Dispatch
• Customer service (FAQs)
• Customer Support (technical & troubleshooting)
• Inside Sales - R&R (Removal and Installation) and Maintenance

REQUIREMENTS

• 1 year in an office setting working with scheduling and data entry
• High School Diploma (or GED)
• Construction industry experience is a plus but not required (bonus points for Solar Industry experience/knowledge!)
• Valid Driver's License with clean record
• Prolonged periods sitting at a desk and working on a computer
• Ability to work occasional and random evening hours as schedules change
• Must be able to lift up to 15 pounds at times

COMPETENCIES

• Highly proficient in sales, marketing and/or networking
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
• Attention to detail
• Time management
• Self-starter (ability to prioritize, set tasks, and execute them efficiently)
• Dedication to skill advancement

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Flexible spending account
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Collins, CO 80524: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project scheduling: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: One location

Salary : $19 - $23