Senior Event Manager

BASIC PURPOSE: Plan, organize, and manage the in house details for large group and convention bookings (eg. guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.

ORGANIZATIONAL SCOPE: Responsible for the management and planning of meetings/conventions and related activities including rate negotiations for large major accounts. Recommends and implements procedural changes and performs as team leader for all hotel department staffs participating in the event delivery process.

ESSENTIAL FUNCTIONS:

· Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.

· Manage function details and related activities to ensure that program requirements are satisfied.

· Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

· Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business by analyzing and evaluating the issues and determine the best solution.

· Demonstrate knowledge of job systems, products, systems, and processes.

· Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

· Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customer’s needs.

· Assist with the deployment of groups among team members.

· Assist with weekly forecasting and forecasting accuracy

· Organize, plan and prioritize your duties by developing plans and goals.

· Timely communication to internal and external clients via telephone, email, written documents or in person.

· Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

· Other duties and special projects as necessary based on business needs.

Knowledge and Skills:

Education: Four year college degree or equivalent.

Experience: Two to three years of employment in related positions with this company or other hotel organization(s) having similar major accounts including catering and room sales.

Skills and Abilities:

Requires through knowledge of the convention/catering, food & beverage and hospitality professions, practices and procedures in order to develop and manage large functions for major accounts.

Requires knowledge of the Hotel and IHR's policies and procedures and the ability to determine course of action based on these guidelines.

Requires skills needed to manage the people and variables encountered in the development and implementation of major functions.

Must possess communication skills needed to negotiate, convince, sell and influence professionals and/or hotel guests.

No. of employees supervised: No formal supervisory responsibility, but act as a team leader in providing advice, counsel, training and assistance to hotel department's contributions to the production of the function.

Travel required: Limited travel required.

Hours Required: Primarily daytime hours; some evenings; weekends and holidays required. Average of 48 hours over a 5-day period.

Physical Job Requirements: Must be able lift, push, pull and carry up to 50 pounds which may including occasionally performing tasks such as moving tables, chairs, boxes and or amenities. Must be able to bend and knee which may include tasks such as Taping down cords, skirting table’s general cleanliness in function areas. Must be able to stand for long periods of time, up to 8 hours a day. Will be overseeing outdoor events in the Florida summer sun and must be able to able and willing to endure abnormal temperature exposures.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Evenings as needed
• Holidays
• Weekends as needed

Work Location: In person

Salary : $80,000 - $90,000