What are the responsibilities and job description for the Reservation Specialist position at Sanibel Holiday?
RESERVATION SPECIALIST/CUSTOMER SERVICE
SANIBEL HOLIDAY IS SEEKING A FULL-TIME, YEAR-ROUND RESERVATION SPECIALIST. THE QUALIFIED CANDIDATE WILL BE FRIENDLY, EFFICIENT, ORGANIZED AND ABLE TO MULTI-TASK IN AN OFTEN FAST PACED SETTING. THEY WILL ENSURE THAT THE HIGHEST STANDARDS OF CUSTOMER SERVICE ARE MET AND WILL BE ABLE TO PERFORM A VARIETY OF TASKS THAT ENSURE A POSITIVE GUEST EXPERIENCE.
Key Responsibilities Include:
- Greet, acknowledge and welcome guests/owners/vendors according to company service standards.
- Perform friendly, efficient and accurate check-ins and check-outs.
- Answer all telephone/email inquiries in a timely and professional manner.
- Assist guests with reservations, both over the phone, in person and online.
- Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
- Report and follow up on any maintenance issues reported by guests/owners
- Anticipate and follow through on guests' service needs.
- Support other departments and fellow Reservation Specialists, as needed.
- Perform other duties as needed and as directed by Management.
Candidate Must Possess:
- Exceptional customer service skills.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Exceptional ability to communicate, both verbally and in written form.
- Computer literacy, with experience in Microsoft Office.
- Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency.
- Willingness and ability to support fellow team members in reaching departmental goals.
- Ability to work effectively as an independent contributor, and as a part of a collaborative team.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Sanibel Holiday offers a competitive salary, health insurance, 401k, generous paid vacation time and paid tolls.'
'
Work Remotely
- No
Job Type: Full-time
Pay: Up to $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18