Description

Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Position Summary

Provide administration and support for business applications, specializing in telephony platforms. Plan and undertake configuration and enhancement of business applications to meet business needs. Support users. Assist with administrative or technical tasks on projects.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct administration functions for business applications, specializing on telephony platforms
• Takes responsibility for business application service desk support requests by identifying, troubleshooting and resolving application problems encountered
• Liaise with internal departments, vendors, and consultants
• Develop documentation for business applications and processes
• Deliver projects as agreed with the coordinator to sustain or enhance business applications
• Develop and implement system and application test plans and coordinate User Acceptance Testing for projects
• Maintain technical currency through self-learning, knowledge transfer and formal training. Facilitate knowledge sharing amongst members within the information Systems team
• Perform all duties as assigned by Manager
• On call and after-hours support may be required on a programmed or rotational basis.
• Local Travel Per Diem
• Configure outbound calling strategies and dialing rules
• Implement, maintain, and update IVR configurations
• Proficient in IP Telephony and the integration of Enterprise data and Telecom Networks.
• Understand of auto-dialer operations and concepts
• Knowledge of IP protocol configurations in Networked [Ethernet] environment.
• Configure outbound calling strategies and dialing rules
• Develop, validate, and implement changes to the CTI platform
• License management, user provisioning and deprovisioning

Responsibilities

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is subject to environmental conditions; protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Qualifications

Required Education and Experience

• Bachelors Degree in Information Technology or Business-related degrees with technical knowledge and experience in diverse systems implementations and configurations.
• 3 Year experience in business application implementation, configuration and support.
• Contact center applications experience and maintenance of business applications and good troubleshooting skills
• Experience in configuring applications to meet business needs
• Talkdesk or 8x8 experience or transferable experience

Knowledge, Skills and Abilities:

• Analytical skills.
• Team oriented with good communication skills with ability to understand business and implications of decisions
• Highly focused task execution
• Bi-lingual fluency in English and Spanish preferred.

Salary : $50,200 - $63,500