What are the responsibilities and job description for the ECS - Technical Service Manager position at SAP?
What we offer
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PROGRAM DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.
As Technical Service Manager, we are looking for an accomplished Senior SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You will analyze customer’s business requirements, problems, and act as a trusted technical advisor for our clients and partners.
EXPECTATIONS AND TASKS
Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. TSM will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
- Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues
- Understands the customer business, goals and challenges in order to suggest solutions & services
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Identifies and positions ECS services that deliver value to the customer from ECS portfolio
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define service plan and drive implementation of identified action items across customer landscape
- Deep experience in technical planning, implementation, configuration and integration of SAP solutions
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
Hands on experience with working knowledge of Unix/Linux flavors- Hands on experience with working knowledge of SAP HANA and Sybase databases
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- Hyperscalers certification (AWS, Azure, GCP) is a plus
LANGUAGE SKILLS
- English (advanced/fluent written & spoken)
WORK EXPERIENCE
- Minimum 10 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
- Minimum 7 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
LOCATION
México City
EXPECTED TRAVEL
0-20%
#SAPECSCareers
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:315817 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |
