Staff Support: Jail Receptionist

As an employee of Sarpy County, you receive regular pay for the services you provide at a rate of $22.91 per hour. In addition to your hourly wage, Sarpy County provides benefits, such as insurance and retirement, which are valued at up to $28,431.66 per year. 

Under the supervision and direction of the Administrative Services Manager or designee, perform a variety of semi-skilled clerical, administrative, and customer-service duties to ensure efficient operations within the Sarpy County Correctional Center (SCC), requiring some decision making and independent judgment.

*Pay will increase to 23.60 as of July 1, 2024

Promote a positive image of the Sarpy County Department of Corrections.
Establish and maintain effective working relationships with clients, supervisors, coworkers, other County employees, elected officials, attorneys, law enforcement, judges, other agencies, and
the public.
Promptly answer calls in a professional and courteous manner, collect and deliver messages and route callers to appropriate party; assist in receptionist duties for overflow of main switchboard.
Provide customer service by greeting visitor, via multi-line phone system, or other means of contact regarding inquiries on inmates, visitation rules and regulations, bond and bond monies, charges, court dates, booking, commissary, and other inquires; re-direct inquiry as needed.
Monitor cameras and control access for inmates in visitation, holding cell, and private visits with attorneys, clergy, professionals, law enforcement, and other visitors.
Assign visitor tags to people entering the SCC administrative area.
Review records on new inmates for domestic violence charges and no contact bond provision; notate pertinent information for authorized visits.
Monitor, update, and maintain electronic inmate Authorized Visitor Lists; communicate with the public and inmates regarding status.
Maintain and manage the Professional Visit Log regarding attorneys, clergy, interpreters, counselors, and other professionals.
Open and inspect all incoming and outgoing inmate mail (e.g. correspondence, magazines, books, games, and other items) per established procedures; complete mail rejection and notify command staff.
Receive funds (e.g. money and cashier's checks); credit to inmate account.
Report to assigned worksite with regular, predictable, and consistent attendance.
Carry out duties in conformance with Federal, State, County, and City laws and ordinances.

Peripheral Duties

Compose, type, and edit a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.
Serve as a member of various committees as assigned. Complete special assignments as directed.
Attend meetings and training sessions, as directed. Perform other duties as directed and assigned.

Education and Experience
High school diploma or GED required.
Two (2) years of bona fide work experience in a position working directly with the public as either an administrative/clerical assistant or a receptionist required; work experience in a correctional facility preferred.
One (1) year work experience in face-to-face customer contact required. Must be able to type at forty (40) net words per minute (nwpm).
Special Requirements
Must obtain and maintain National Crime Information Center (NCIC) certification. Must be bondable.
Must be eighteen (18) years or older at the time of employment.
Must be able to successfully complete an extensive criminal background check and other checks.

Necessary Knowledge, Skills and Abilities
Working knowledge of modern office practices and procedures
Working knowledge of and ability to use computers and software programs including, but not limited to, Microsoft Office suite (e.g. Excel, Word), Adobe Acrobat, and department-specific software
Knowledge of and ability to comply with applicable laws, regulations, county policies, and departmental procedures affecting department activities
Knowledge of proper filing and record keeping systems. Knowledge of computerized records maintenance
Skill in providing exemplary customer service
Effective communication skills dealing with individuals having diverse backgrounds Ability to type accurately and perform basic input, retrieval, and spreadsheet functions Ability to navigate stressful situations while maintaining composure
Ability to work under pressure and/or frequent interruptions
Ability to understand and follow exacting verbal and written instructions Ability to perform tasks with attention to detail and a high degree of accuracy Ability to prioritize work and carry out assigned projects to completion
Ability to communicate effectively, in English, both verbally and in writing
Ability to maintain the confidentiality of all communications, documents, and correspondence Ability to utilize proper telephone etiquette
Ability to operate equipment including, but not limited to, multiline phone, computer, 10- key/calculator, databases, printer, scanner, copier, fax, law enforcement radio, and any other tools and equipment necessary to perform job duties

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, talk, and hear (e.g. communicate I exchange information), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls) The employee is occasionally required to stand/be erect, walk/move about, position self (e.g. bend, reach,  kneel, stoop, crawl, and climb stairs) and reach.
The employee must occasionally lift, maneuver, and/or move up to twenty (20) pounds.
Required sensory abilities include smell, vision, and hearing.  Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus.
Communication abilities include the ability to talk (e.g. verbal exchange/exchange information) and hear (e.g. exchange information accurately) within normal ranges.
Work is generally performed indoors in an office setting located within a 24/7 detention facility. Work hours may include early mornings, evenings, weekends, call-ins, and holidays.  Work may be fast-paced when dealing with multiple priorities and time constraints.
The noise level is generally moderate.

SELECTION GUIDELINES 
Formal application, rating of education and experience, interview, reference checks, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job-related tests or checks as may be required.
 
DISCLAIMER 
The job description is current as of the date signed.  Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.