What are the responsibilities and job description for the Help Desk Technical Support 3 position at Sarum LLC?
Position: Help Desk Technical Support 3
Location: Newport News, VA
Duration: 6 Months
First Shift: 7:00 AM - 3:30 PM
Number of Positions: 6
This position is needed for the Support MT Service Desk
The hiring manager is looking for:
-Customer service.
-Call center.
-Technical support (Windows).
Description: - Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. - May route calls to product line specialists. - Maintains and updates records and tracking databases. - Alerts management to recurring problems and patterns of problems. - AA or other 2-year technical degree in a related discipline and 3 years of related experience. - Equivalency: Associate’s Degree and 3 years of experience. A relevant professional certificate can be substituted for an Associate's Degree.
Special Requirements:
The shift will include weekend rotations, mostly remote. The start date will not be sooner than 9/3/2024.
- Experience supporting many applications including MS Office products, O365, VPN apps. and many other business and engineering applications.
- Experience doing technical support over the telephone and/or in chat.
- Experience with troubleshooting Windows clients.
- Experience working remotely.
Job Types: Full-time, Contract
Pay: $21.62 - $30.00 per hour
Expected hours: 37.5 per week
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Email Address -
Experience:
- Support MT Service Desk: 5 years (Preferred)
- Customer service.: 4 years (Preferred)
- Call center: 4 years (Preferred)
- -Technical support (Windows).: 4 years (Preferred)
Ability to Commute:
- Newport News, VA (Preferred)
Ability to Relocate:
- Newport News, VA: Relocate before starting work (Preferred)
Work Location: On the road
Salary : $22 - $30
