Unit Secretary - Imaging Center (Per Diem)

POSITION SPECIFICS

Title:  Unit Secretary / Scheduler - Imaging

FTE:  Per Diem

Schedule:  Variable shifts between 7:30AM  - 5:00PM

Holiday Rotation: None

Weekend Rotation:  None

On Call Requirements:  None

POSITION SUMMARY

Position is responsible for providing exceptional customer service as the principle contact for patients in the Medical Imaging Department. This position is responsible for obtaining all information necessary for the scheduling of procedures, performing general clerical work, maintaining open lines of communication between Medical Imaging, physicians, and other departments within the Hospital. 

POSITION TECHNICAL RESPONSIBILITIES

1. Schedule patient examinations, properly coordinate exam types and give appropriate instructions to patients regarding time, date and exam preparation
2. Coordinate lab services for imaging patients
3. Communicate any schedule changes in a timely manner
4. Answer phones and transfer or communicate all messages completely and in a timely manner
5. Greet all customers utilizing skills consistent with quality customer service standards
6. Verify all patient demographic information, including insurance plans
7. Accurately enter patient demographic and insurance information, prior authorization and confirmations into the electronic health record
8. Collect copays, deductibles and/or any self-pay balances (cash, checks, credit card payments) and provide receipts for all payments collected
9. Identify patient with two unique identifiers and place wrist band on patient when appropriate
10. Address and identify patients’ communication needs, contacting an interpreter when necessary
11. Monitor patients and family in the waiting room, ensuring their needs are being met while waiting
12. Obtain and enter appropriate imaging order in the electronic medical record
13. Communicate changes in the schedule, emergency or STAT situations, messages, etc.
14. Maintain open line of communication with physicians, their office staff, and other departments within the Hospital
15. Call next day's scheduled patients to remind them of appointment
16. Complete forms and obtain signatures to accompany outpatients, i.e.: Medicare secondary payer, Important Message from Medicare, among others
17. Work closely with the Business Office on accounts
18. Work with the radiologist billing company to provide demographics, orders, and reports
19. Compile information and record and distribute reports, orders, and notes to appropriate organizations, physicians, and clinical staff
20. Contact online carriers to determine insurance eligibility
21. Keep current on insurance company specifics
22. Scan, distribute faxes, direct patients and visitors, screen sales people, sign for package and monitor maintenance and upkeep of office machinery
23. Follow department policy for reporting malfunctioning equipment
24. General secretarial functions, such as filing, mail and maintaining office supplies
25. Compile information and records. Transcribes staff meetings and Committee minutes
26. Provide demographics, orders, and report to the radiologist billing company
27. Keep waiting room and work area neat and orderly
28. Assist with Quality Improvement projects
29. Other duties as assigned

POSITION REQUIREMENTS

Education:

• Required: High school diploma or equivalent
• Preferred: None

Experience:

• Required: Medical terminology, typing, and computer knowledge
• Preferred: None

Licenses and Registrations:

• Required: None
• Preferred: None

Certification(s):

• Required: None
• Preferred: None

BENEFIT SUMMARY

1. Retirement plan with immediate vesting and employer match
2. Discounted membership to our state-of-the-art fitness facility
3. Free parking at facility

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