Call Center Representative

Job description

Our Story

Savas (pronounced sah-vus) is a derivative of the word Seva (pronounced say-va), which means an act of selfless service and compassionate care. At Savas Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Visit our website at www.savashealth.com.

We are hiring a Patient Access & Registration Representative to provide the best first impression to new patients with a customer service approach. The ideal candidate will prioritize getting patients access to providers as quickly as possible for treatment and patient satisfaction.

The Accountable Measures for this position are the following:

• Patient Satisfaction
• Verify Authorization
• Referral Turnaround
• Referral Processing
• Appointment Scheduling
• Appointment No Show

Savas Health's Core Values:

INNOVATIVE: Thinks actively to understand the needs of patients and pair with the best solution for prompt access to treatment. Troubleshoots solving authorization and other referral challenges.

VISIONARY: Understands the bigger picture of giving the best service to our customers. Values patient relationships and finds self fulfilment in serving the needs of others.

EMPOWERING: Encourages department and other team members to get patients seen quickly and seamlessly. Builds close relationship with new patients to empower them to commit to their treatment and care planning.

PARTNERING: Partners with new patients to understand their needs and match them with the right providers for care. Works in collaboration with clinic staff and providers to ensure a seamless patient transition.

Qualifications:

• High School Diploma required, Bachelor's Degree preferred.
• Bilingual (English/Spanish) preferred.
• High level of proficiency with Microsoft Excel, Word, Outlook, and Publisher
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Strong analytical skills required
• Good organizational skills required
• Ability to adapt and take direction

Conditions: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment: The noise level in the work environment is high to moderate.

Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business.

The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Savas Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.

Equal Opportunity Employer: Savas Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

Please email your resume to talentacquisition@savashealth.com

Position closes on 4/30/2024

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Scottsdale, AZ: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20