Patient Services Representative

Job description

Our Story

Savas (pronounced sah-vus) is a derivative of the word Seva (pronounced say-va), which means an act of selfless service and compassionate care. At Savas Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Visit our website at www.savashealth.com.

Job Duties

• Welcomes and greets patients as they walk in through the door.
• Keep patients updated on their wait time and offers water/coffee.
• Answer all calls throughout the day in a professional manner and directs calls to the appropriate staff member.
• Place calls to pharmacies to update or cancel patient Rx.
• Set a healing environment slideshow on TV in lobby area and set up for treatments for the day.
• Check and print service schedule roster for patients to reference at display.
• Enrollment of new patients – thoroughly explaining the program treatments and attendance requirements. (Offer transportation for check insurance eligibility, capture photo, add patient to profile, enter demographics).
• Warmly welcome patient at time of check-in. Check-in all patients in EHR & obtain vitals (COVID screening, blood pressure, temperature, height, weight, and pain levels).
• Update patient information (address, phone number).
• Capture/upload patient photos (face only) into EHR.
• Provide stellar customer service when assisting patient in creating one month schedule. (Any scheduling conflicts/questions freely direct to supervisor).
• Ensure patients always have a once-a-month medical check-up and scheduling evaluation for research, HBA1C and UDS collection.
• Provide all patients with name tag.
• Remove patient name from sign in sheet after signing in (HIPPA).
• Medical check-up days: forefront in morning/regulate flow in afternoon.
• Print CURES reports prior for phase 1 day and medical day prior.
• Input patient insurance authorizations into Electronic Health Record (EHR).
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Protect patients and employees by adhering to infection-control policies and HIPAA protocols.
• Upholds company vision and value.
• Performs other duties consistent with the above responsibilities.

Qualifications

• High school graduate or equivalent.
• Certified Medical Assistant license (preferred).
• Excellent customer service skills.
• Strong proficiency in medical terminology.
• Strong computer skills, including Word, Excel, and PowerPoint.
• Proficient use of fax and scanning machines.
• CPR/BLS certification preferred.

Conditions: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment: The noise level in the work environment is high to moderate.

Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business.

The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Savas Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.

Equal Opportunity Employer: Savas Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Indio, CA 92201: Relocate before starting work (Required)

Work Location: In person

Job closes 5/30/2024