What are the responsibilities and job description for the Teller II position at Savers Bank?
Description
The Teller is the first point of contact with the customer and must strive for customer service excellence. Also directs the customer to other banking services and bank personnel through referrals and cross selling. Under the supervision of the Head Teller and other Branch Management staff, performs a variety of teller and related functions to provide customer services in conformance with established policy and operating procedures.
ESSENTIAL FUNCTIONS:
- Organizes and sets up work station for days activity, i.e., orders cash as may be needed; obtains necessary forms and supplies for set up of work station.
- Processes a variety of savings and related transactions, i.e., savings deposits, withdrawals, transfers, new account data, etc. through computer terminal. Receives and disburses cash to and from customers and prepares and disburses checks as required. May process mail transactions as assigned. Redeems or sells money orders, etc. Handles all customer transactions with discretion and confidentiality.
- Assists with the daily proof of and stocking of ATM.
- Receives and processes customer payments, i.e., mortgage, installment and collateral loans, etc. Processes payments.
- Cashes customer's checks under supervision and within limits of established Bank policy.
- Balances cash and daily work at completion of assigned shift; follows up and reconciles discrepancies. Coordinates Branch Capture.
- Responsible for product and services knowledge as well as cross sales through referrals of the products and services based on prescribed goals.
- In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at all times.
- May assist the Head Teller with his/her duties and responsibilities.
- May act as the Head Teller in their absence.
PHYSICAL DEMANDS:
- Hand dexterity required to operate Computer Terminal and/or related equipment.
- Eye coordination required to operate Computer/Teller Terminal.
- Moves around bank, between levels or floors while performing duties.
- Lifts supply boxes and places in storage areas.
- Stands at teller counter/station to process customer transactions/
- Lifts cash/coin bags, cash drawers.
- Bending and stretching in Safe Deposit/Work area.
- Sitting at desk or computer work station for periods of time.
- Stands for periods of time, at work station.
- Stretches and bends to reach vault boxes in vault area.
- Lifts books, ledger, records, etc.
- Walks around bank location in the performance of job duties.
- Speaks and listens to customers and explains bank services.
Requirements
ADDITIONAL RESPONSIBILITIES:
- May assist in maintaining required records and inventory of various teller line materials.
- Performs variety of routine clerical and support functions as assigned or requested.
SKILLS & QUALIFICATIONS:
- Superior customer service skills, strong ability to sell to customer’s needs, cash handling experience, detail oriented, great communication skills, general math and computer skills, positive and friendly attitude and a team player.
- A minimum of 2 years of prior Bank Teller experience required.
Savers Bank is an equal opportunity employer and does not does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age or military service. Savers Bank accommodates the needs of all physically challenged or disabled people by all reasonable means in accordance with the Americans with Disabilities Act.