Senior IT Program Manager

Description

Pay Range: $121,526 to $182,288
 

Savers Benefits

Geographic & job eligibility rules may apply.

Healthcare Plans - Comprehensive coverage (medical/dental/vision) at a reasonable cost.

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).

 Paid Time Off 

• Sick Pay
• Vacation Pay

* Actual amount based on position and hours worked

* Increases with length of service

• Full-time = 40 to 80 hours annually
• Holiday Pay

* Based on position and full-time/part-time status

• 6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts - Up to 50% off store merchandise.

Flexible spending accounts - Use pre-tax dollars for eligible health and day care expenses.

Employee Assistance Program (EAP)  - A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance.

Life insurance - Company provided peace of mind and the option to purchase a supplemental plan.

Annual Bonus

Performance Merit Increases

Disability Insurance

Parental Leave

Job Title: SR IT Program Manager

Who we are:

 As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300 stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

 Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

 What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

 What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

Summary:

The SR IT Program Manager is a critical member of the Solution Delivery team. You will be responsible for delivering high impact projects and solutions for the business. Your responsibilities will range from aligning strategy and vision, to driving business and system requirements, to managing the overall project across multiple teams (business, engineering, QA, etc.)

As an SR IT Program Manager you will bring considerable technical, functional, and product expertise to deliver effective solutions within key lines of business, with specific focus or experience around customer journeys and user experience managing enterprise solutions. We are looking for candidate with experience in CRM, eCommerce, Loyalty, Back Office solutions, or equivalent. The SM will ensure strategic alignment from business and IT, and drive full program lifecycle.

We are looking for a passionate experienced advocates with strong business acumen and technical skills, to drive and deploy new solutions helping to accelerate our digital transformation. The role will utilize exceptional customer/partner empathy, strong program and project management skills, along with effective communication and collaboration, to successfully launch business critical solutions

The SR IT Program Manager is the person responsible for delivering the benefit to the organization by establishing which activities are necessary to meet the program’s goals & objectives, and is responsible for the centralized coordinated management of those activities. Within programs, the SM may also act as a project manager driving the execution of discreet projects.

The successful individual will have had enterprise-level program/project management responsibility that has driven change into an organization through solution deployments and/or process re-engineering. 

Key Solution Management Responsibilities

• Benefits Management: Identification, analysis, quantification and baseline and tracking of all benefits / improvements (financial, KPIs etc.).
• Experience Management: identify user journey’s, epics, and stories that delivery outstanding customer/user experience.
• Sponsor / Stakeholder Management: Identification and engagement of appropriate sponsors and stakeholders, ensuring buy-in, funding and support of program.

Key Program / Project Management Responsibilities:

• Communication Management: Ensures timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of program information
• Scope / Change Management: Defining and controlling what is included and not included in the program while ensuring all work required to complete the program is successfully is included
• Solution Architecture: Ensures that the solutions meet critical business need and drives the end-to-end solution from a solutions perspective.
• Quality Management: Ensures that the program will satisfy the needs for which it is was undertaken
• Schedule Management: Ensures coordinated scheduling of all activities and ensures timely completion of the program activities.
• Cost Management: Creation and Approval of annual program budgets and management of program within approved budget.
• Risk / Issue Management: Identification, analysis, responding to and tracking program issues and risks
• Overall Integration: Tradeoff management between program deliverables
• Change Management: Define and Execute Change Management plan including training, communication, and process impacts.  Collaborate with all impacted teams to ensure a successful transition in preparation for implementation

Example of some standard Program and Project Management Deliverables may include:

Journey maps, Epics and stories, Program Roadmap or year over year strategic plans, Charter, Specifications, Business Case Analysis, Status Reports.

Essential Job Functions:

• Enjoys being in an entrepreneurial environment and acting as a change agent, evangelizing new ideas
• Work in conjunction with cross functional business managers and subject matter experts (SMEs) to define project and program requirements
• Work closely with all stakeholders on business process engineering, system requests, and operational issues
• Responsible for ensuring documentation and appropriate sign-offs of program and project deliverables, including roll-out
• Communicates effectively with all project stakeholders including the Steering Committee
• Experience in multi-geographic programs
• Strong attention to detail
• Strong analytical and quantitative skills
• Strong interpersonal, written, and verbal skills
• Manage 3^rd party providers as part of the delivery of business solutions
• Project scope definition, and planning through delivery of assigned projects/products and related releases
• Capture and document customer feature requests in both business and technical terms with enough description to ensure the value of the project is realized
• Present program status and issues to stakeholders and Savers management on a regular and consistent basis
• Manage user acceptance testing across functional team of SMEs
• Coordinate and communicate effectively with across project teams
• Experience working in Agile and Scrum preferred
• Perform other duties as assigned

 What you have:

Required Knowledge, Skills, and Abilities:

• Be a thought leader within the organization, someone who can help advance our Product & Technology strategy and challenge others in the organization toward change
• Demonstrated ability to establish credibility and rapport with executives, and both technical and non-technical team members
• Experience in eCommerce, CRM, Loyalty, or equivalent
• Develops and manages program/project plans including budgets as necessary
• Solid understanding of multi-channel and customer experience, B2B and B2C.
• Ensures that all project related documentation is created following defined standards
• Ensures that realistic estimates of cost, duration and resource requirements are agreed. Monitors projects against these criteria, taking corrective action as necessary.
• Manages project delivery across vendors, partners, and employees alike
• Performs risk assessments and develops risk mitigation and contingency plans throughout the life of the projects and programs. Leads problem resolution as issues arise.
• Acts as a Mentor to other program manager job family positions
• Experienced and knowledge around software/systems development lifecycle (SDLC).
• Experience and knowledge around enterprise software/systems projects, like CRM, ERP, or comparable
• Ability to deal with multiple concurrent projects and their shifting schedules and changing priorities
• Ability to manage multiple assigned tasks and prioritize work efforts in order to accomplish most critical task first and meet deadlines. Ability to maintain confidentiality of all information

 Minimum Required Education, Training and Experience:

• Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent work experience
• Minimum 6-10 years IT experience and 6 years Enterprise Software Program/Project Management

Physical Requirements:

• Ability to lift and carry up to 25 lbs.
• Ability to express or exchange ideas by means of the spoken word.
• Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
• Ability to receive detailed information visually through written communication (both physical and electronic).

 FLSA: Exempt                                            

Travel: 5 % or less travel

Work Type/Location: Remote work from home, prefer candidates who live on the West Coast.

Savers is also an eVerify employer

#Talent2

Salary : $121,526 - $182,288