What are the responsibilities and job description for the CSR II Phones position at SaviLinx?
CUSTOMER SERVICE REPRESENTATIVE II (PHONES)
WHY WORK FOR SAVILINX?
At SaviLinx, we help people! People just like you. It is not just our job; it is our mission! As a Customer Service Representative II (Phones), you will greet and support our customers over the phone and process claims. If you are detailed-oriented, enjoy working in a fast-paced environment and enjoy helping others we would love to speak with you!
Founded in 2013, we have an amazing story! SaviLinx is a Women Owned and HUBZone certified business that has been listed on the Inc. 5000 list of fastest-growing companies in 2017, 2018, 2019, and 2020!
JOIN THE SAVILINX FAMILY AND YOU’LL ENJOY:
Full time, benefit eligible positions.
Employee benefits include Medical, Dental, Life, Vision, 401(k) with company match, Pet Insurance and generous paid time off.
Very competitive wages and additional pay for performance.
100% Paid Training.
Opportunities for advancement and professional development.
OVERVIEW:
Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worth of Trust from all Stakeholders
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
Regular and consistent attendance is an essential function of the job.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability including evenings and weekends as needed.
QUALIFICATIONS:
2 years of college preferred.
2 years of contact center experience preferred.
High school diploma or equivalent required.
18 years of age or older
Time management skills and the ability to work independently are essential for this role.
Excellent organizational, written and oral communication skills.
Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
Customer service oriented (empathetic, responsive, patient, and conscientious)
Must have experience with maneuvering electronic data between various environments.
Analytical thinking, communication and writing skills, and computer competencies.
Prior experience with PHI or HIPAA preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
EOE/VETERAN/DISABLED
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
This is a work from home position.
Work Location: One location
