What are the responsibilities and job description for the Customer Service Analyst position at SBLI?
Customer Service Analyst
This position is responsible for performing the day to day activities for all inforce policies. Provides superior customer service to customers, agents, and coworkers.
Responsibilities:
- Provides superior customer service to customers through written and oral communication in a courteous, empathetic manner.
- Receive and place phone call to customers.
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
- Data entry and research as required to troubleshoot customer inquiries.
- Process customer requests in a timely and accurate manner.
- Review and Interpret policy provisions to determine the best course of action
- Communicates opportunities for improvement and potential problems with management.
- Ensures speed of processing and quality processing goals are met.
- Performs additional duties as requested.
Requirements:
- Bachelor’s Degree
- Thinks critically and uses sound judgement.
- Possess a strong worth ethic and team player mentality.
- Is organized and has good time management skills.
- Has strong analytical and problem solving skills.
- Strong computer skills preferred.
- A working knowledge of life insurance preferred but not necessary.
- LOMA designations a plus.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
COVID-19 considerations:
Remote interview process. Hybrid work model - three days in office, up to two days remote. COVID vaccination required.
Ability to commute/relocate:
- Woburn, MA 01801: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Required)
Work Location: Hybrid remote in Woburn, MA 01801
Salary : $25 - $0
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