What are the responsibilities and job description for the Account Manager position at SC Fuels?
Overview:
POSITION SUMMARY:
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Fueling business. Powering progress.
Originally founded in 1930, SC Fuels is one of the oldest and largest petroleum distributors in the United States. Serving more than 11,000 customers annually, ranging from small family-owned businesses to Fortune 500 companies, we deliver gasoline, diesel fuel, alternative fuels and other petroleum products and related services in over 15 western states at the most competitive prices. Our leadership also extends to fleet card services with a fueling network of over 230,000 cardlock sites, truck stops and retail stations nationwide.
POSITION SUMMARY:
The Account Manager is responsible for maximizing SC Fuels market share, profitability, efficiency and customer satisfaction within a defined set of accounts. The Account Manager will maintain customer relationship and technical fulfillment of products and services by executing strategies for growth, customer retention, competitive displacement and customer satisfaction within assigned accounts (book of business). The Account Manager will partner with other sales team members to maintain and grow market share through the development of new account relationships.
Benefits offered
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off
- 401K with company match
- Fuel discount program
- Wellness Programs
- Employee Discount Programs
- Recognition Programs
- Education Assistance & more!
Responsibilities:
ESSENTIAL FUNCTIONS:
Maintain and Grow Volume and Margins within Assigned Accounts. Ensure profitability of SC Fuels products and services is maximized in account. Establish relationships with assigned customers and correspond with regularly via telephone and or email to reinforce SC Fuels Fuels relationship with the customer. Identify and convert sales opportunities into incremental business growth. Sell deeper into current accounts and identify opportunities to acquire additional business (share of wallet). Maintain and update customer profiles and provide accurate forecasts/pipeline tracking within the SC Fuels sales process. Coordinate internal resources and external contacts to add value within accounts and drive profitable business expansion.
Provide Account Management and First Level Customer Support. Coordinate the sales and operational resources supporting assigned accounts to ensure complete customer satisfaction. Serve as the first point of contact for all customer requirements involving SC Fuels products and solutions in assigned accounts. Understand customer's business goals and strategies to assess needs and opportunities. Handle technical inquiries related to our products to support Account Managers, and Business Development Managers. Work closely with operations and credit in order to create a best in class customer experience and improve SC Fuels perceived value as a service provider. Understand SC Fuels resources available to support the customer and articulate SC Fuels capability and value proposition.
Team Selling. Receive incoming sales inquires and forward lead or determine best way to respond in consultation with sales manager. Work closely with Territory Managers to quote and follow up on quotes to customers. Cold call leads and prospective customers and pass leads on to sales management as appropriate. Ensure that new and existing customers are transitioned from Territory Managers in a manner that is non disruptive to the customer’s operation, delivers on our commitments to them, and retains them as a customer.
Cardlock Responsibilities.
- Account maintenance, addressing invoice/transaction disputes and troubleshooting customers that are unable to purchase fuel.
- Assist Facilities department with site related issues, including daily site inspections, check receipt paper, image review, checking for skimmers, daily and any additional concerns that would prevent a customer from fueling.
- Processing retail credit card sales on-site
- After-hours support for customers that are unable to fuel.
REQUIREMENTS:
A college degree or equivalent experience and demonstrated success in sales, account management and technical support.
Highly motivated individual with 1-3 years of relevant industry sales experience.
PHYSICAL DEMANDS:
Ability to lift boxes weighing up to 30 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
SC Fuels is an equal opportunity employer. EOE/AA/M/F/Vets/Disabled
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