Entry Level Account Representative

Overview

JOB SUMMARY:

The Account Representative will learn all aspects of our business from the ground up. In this role, as part of your training, you can expect to spend several months shadowing and assisting various functions, including Account Managers, Maintenance Technicians and Warehouse staff. This role will support a Branch or Regions Senior Sales and Operations teams, filling in and backing up other account managers, with the long-term goal of transitioning to an Account Manager role with an assigned territory of your own.   

Responsibilities

ESSENTIAL FUNCTIONS:

• Shadow Sales Reps to develop relationships with key customers
• Cover for Sales Reps that are on vacation
• Process tasks for Senior Reps such as new ship to’s, Loaned Equipment Paperwork (LEP), customer quotes, setting up pricing for new customers.
• Make emergency deliveries for top priority customers
• Conduct customer site walks to document necessary info for making safe deliveries

Qualifications

REQUIREMENTS:

• A college degree or equivalent experience and demonstrated success in sales, account management and technical support.
• Highly motivated individual with 1-3 years of relevant industry sales or service experience.
• Some travel and overnight stays will be required

 CRITICAL SUCCESS FACTORS:

Sales Excellence. Experience working with customers

• Can be in Sales or Customer Service
• Ideally involved in areas that include having to resolve customer issues
• Proven track record of being able to communicate with customers verbally and in writing

Results Focused.  Focuses on improving performance, meeting goals, and producing results; Tracks sales performance, finds ways to improve sales approach, Sets. Focuses on profitable opportunities Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers in the organization; very bottom line oriented and strategically focused; steadfastly pushes self and others for results. Believes in the philosophy that “today is too late” while at the same time operating from a strong set of core values and principles. 

Information Seeking and Problem Solving.  Gathers facts, ideas, and opinions needed for analyzing situations, solving problems, or making decisions. Asks good questions and collects relevant information; Uses a process or company provided tools to keep current on market and customer realities. Identifies problems and tests alternative solutions to achieve the best outcome; Creates good solutions by objectively identifying problems, recognizing patterns and considering alternatives.

Business Knowledge/Intelligence.  A thorough understanding of the roles, relationships and systems among Sales and Operations, and the desire to improve processes to the advantage of customers and the organization; Knowledgeable about how organizations function; knows how to get things done both through formal channels and the informal network.  Demonstrates intellectual horsepower in dealing with complex challenges; learns quickly and on the fly and grasps the essence of the underlying organizational structure. 

Communication. Demonstrates exceptional skill in verbal and written communications; Prepares written material that follows generally accepted rules of style and form, is appropriate in tone, and accomplishes the intended purpose. Expresses information, in writing and orally, in a succinct and organized manner that is appropriate for the intended audience; effectively listens to others and clarifies information as needed.  Ability to construct and deliver customer presentations that are professional and achieve their intended purpose. 

Interpersonal/Relationship Building Skills. Experience working closely with all levels and areas of the organization internally and externally; Demonstrates ability to build and maintain positive and productive working relationships across a broad range of people and groups. Takes initiative in gathering information that relates to sales process and customer fulfillment and incorporates this knowledge and information to ensure activities meet organizational goals.

Teamwork and Resource Management.  Understands the importance of teamwork in achieving organizational goals and builds strong organizational alliances. Demonstrated ability to manage and optimize the resources available within territory. This includes other sales team members and operational partners that serve customers and support sales goals. 

Resourcefulness and Flexibility. Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; adjusts rapidly to new situations warranting attention and resolution; willing to champion new ideas and methods, despite opposition, when the organizational benefits outweigh the costs.

Judgment and Decision-Making.  Makes sound, well informed, and objective decisions; perceives the impact and implications of these decisions; commits to action, even in uncertain situations, that support accomplishment of organizational goals.  Balance’s customer demands with sound business judgment. Can effectively match resources to the job and execute to meet business needs.

Learning Orientation. Demonstrates willingness to learn. Accepts feedback and responds appropriately.  Is willing to try new approaches.  Seeks out opportunities to learn and develop new skills.