Service Operations Coordinator

Company Description

Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe’s proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency that engages employees and focuses on customers so organizations can work with agility. Backed by a global network of partners and community of professionals, SAFe promotes collaboration so today’s leaders can build a better future.

Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.

Job Description

Overview:

As a Service Operations Coordinator for Scaled Agile, you  will be able to join a rapidly expanding and dynamic organization. You will be a critical part of our Customer Success teams, taking charge in both webinars, meet-ups and other small scale events. Your responsibilities will include arranging trainings, social, workshops, user-groups, catering, communications, and community on-boarding.

What you’ll be doing: 

• Coordinate with our Partners and Enterprise Customers, SAI Regional teams, SAI Advisors, SAI Marketing and SAI Customer Success teams regarding training schedule, trainer/facilitator and location logistics requirements
• Responsible for identifying dates, venues and instructors for Scaled Agile public Implementing SAFe courses. 
• Responsible for coordinating with Marketing on plan for Scaled Agile public and co-market course promotion activities.
• Create and maintain all Scaled Agile Public and Co-Market course registration pages and upload student attendance rosters.
• Negotiate and confirm off-site training locations for Scaled Agile Public courses
• Vendor Management for Workbook/handout printing, Supply and Catering 
• Coordinate SPCT guide pairings with the Expert Programs team.
• Coordinate with Expert Programs team for SPC co-trainer applications and approval of co-trainer for Scaled Agile public, co-market, customer and partner course delivery. 
• Coordinate dates and logistics of Alpha, Beta and GA service delivery.
• Coordinate drafting of contracts with the Legal team for 1099 Advisory Services contractors in support of delivery.
• Coordinate management of 1099 Advisory Services contractor invoices
• New Delivery Service identification, inclusive of working with Pricing and Packaging Stakeholders to create datasheets, add to price list and into quoting system
• Review and approval of Customer and Partner service delivery SOW’s
• Maintain accurate records within SalesForce and Contract Folders
• Maintain training schedule and coordinate all course registration updates
• Prepare training room and materials for on-site classes and coordinate with off-site facilitator(s)/trainer(s)/poc to ensure a superior training experience
• Manage attendance roster for each class. Ensure the roster is accurate, and payment has been received for each student. Handle all course cancellations/transfers
• Ensure rosters for SAI training classes are uploaded to the Community Platform in a timely manner (SLA – process on date of receipt between 8-5 Monday through Friday) 
• Support the communication to the remote Advisory team, helping to keep them engaged, informed
• Facilitate setup (video, conference line, etc.) of company and team meetings including the remote Advisory team, supporting their remote participation
• Help to identify potential process improvements and work with other stakeholders to execute and document any changes.
• Track forecasted delivery revenue across Public Training, Co-Market and Services to provide visibility and identify trends

Qualifications

What you’ll bring to the role: 

• 2 years experience as a coordinator, or similar experience providing support to a growing organization
• Ability to schedule training, set up facilities for training, and access all site users
• Advanced skills in MS Office to include Word, Excel, and PowerPoint
• Advanced skills in using Google Suite (G Docs, sheets, slides, etc.)
• Comfortable working in dynamic work environment with changing deadlines
• Detail oriented, with strong follow-through and communication skills
• Hours/Shift: Core business hours, need to be flexible during peak times, including Boulder social events
• Comfortable with manipulating data
• Flexible in schedule and activity, very dynamic work environment 
• Will be managing a complicated planning schedule and there will be last minute changes, candidates need to be able to operate under a lot of uncertainty

Additional Information

Location:

Scaled Agile is headquartered in Boulder, CO, although we are currently working remotely and providing the office as a resource to our team members. This position requires proximity to our Boulder office for in-person events. #LI-Remote

Compensation:

Scaled Agile is committed to fair and equitable compensation practices. The target salary range for US-based candidates is $55,000 - $70,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.

Employees of Scaled Agile are also compensated with a competitive benefits package including medical, dental, vision, optional insurance products including pet insurance, 401K with a match, flexible paid time off, company-paid sabbatical after six years of service, bonus plan, and equity options.

Why Scaled Agile?

We are a growing organization with a proven revenue model and a serious opportunity to be the global market leader in software and systems development knowledgeware.

This is a place for people who love technology environments, geek out on Methodologies and are always thinking about how things can be improved. We are a group of seasoned professionals and systems thinkers who are passionate about our mission of helping the biggest organizations in the world improve the way they produce software and creating real value. We're profitable, we're agile.

If you are looking for an opportunity to contribute to the direction and success of a vibrant business we'd love to hear from you. Please provide a resume, a web portfolio link and a few thoughts on why you think you’d be a great fit. We still read cover letters. 

Wondering if you should apply?

As a company that helps organizations embrace and turn change into opportunity, we’re looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You don’t need to meet every listed qualification to apply. If you’re motivated by an iterative approach to growth, learning, collaboration, and relentless improvement, we want to hear from you.

Work Differently. Build the Future.