UNLICENSED INTAKE COORDINATOR

Description

We are seeking a dedicated and compassionate Unlicensed Intake Coordinator to join our dynamic team. In this pivotal role, you will be the first point of contact for individuals seeking support, setting the tone for a positive and supportive experience. Your organizational skills and empathetic approach will ensure that each client's initial interaction with our services is handled with care, efficiency, and professionalism. If you are committed to making a meaningful impact in the lives of others and excel in fast-paced environments, we invite you to apply for this rewarding opportunity.

Job Responsibilities:

• Review and process incoming referrals and inquiries for services or care. 
• Collect and verify client information, including personal details and insurance information. 
• Coordinate and schedule appointments for initial assessments or consultations. 
• Communicate with healthcare providers, clients, and their families to ensure smooth intake processes. 
• Maintain accurate and confidential client records in accordance with company policies and regulatory requirements. 
• Provide information to clients about services, procedures, and protocols. 
• Follow up with clients to confirm appointments and provide reminders. 
• Assist in the coordination of client transportation if necessary. 
• Work collaboratively with licensed healthcare professionals to determine the appropriate level of care. 
• Handle administrative tasks such as answering phones, filing documents, and data entry. 
• Monitor and manage client waitlists, ensuring timely access to services. 
• Participate in team meetings to discuss client cases and intake processes. 
• Assist in the development and updating of intake forms and documentation. 
• Provide support and assistance in crisis situations following established protocols. 
• Ensure compliance with all federal, state, and local regulations pertaining to client intake and privacy. 
• Assist with the training of new staff on intake procedures and policies. 
• Contribute to the continuous improvement of intake procedures based on feedback and operational requirements.

Requirements

• High school diploma or equivalent; post-secondary education preferred
• Strong organizational and administrative skills
• Excellent communication skills, both verbal and written
• Ability to handle confidential information with discretion
• Proficiency with office software (e.g., Microsoft Office Suite) and electronic record systems
• Capable of multitasking and managing multiple priorities effectively
• Experience in a healthcare or social services setting preferred
• Ability to work independently as well as part of a team
• Strong customer service orientation
• Knowledge of medical terminology is an asset
• Bilingual or multilingual abilities may be preferred, depending on the community served
• Flexible availability, including potential evening or weekend hours
• Physical ability to perform office tasks and assist with patient flow if necessary
• Willingness to undergo necessary training or certifications as required by the employer or law
• Understanding of basic office equipment, such as fax machines, copiers, and phone systems
• Demonstrated problem-solving skills and ability to make decisions under pressure
• Commitment to maintaining patient privacy and following HIPAA guidelines (or applicable privacy laws for the country of employment)