The General Manager- Service should provide management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory service sales and operations initiatives.

• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.

• Develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.

• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.

• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.

• Responsible for managing, mentoring and leading a team of Service Sales Representatives, Field Superintendents, and Administrative staff by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.

• Responsible for the hire and onboarding of new team members.

• Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.

• Set expectations for Field Technician engagement and ensure their active participation in maintenance quality walks, route reviews, performance reviews, identification of FP opportunities, and ride-alongs.

• Manage and drive field personnel safety requirements in partnership with Field Quality Excellence group.

• Ensure all required service meetings (both sales & operations) are effective. Lead meetings where appropriate.

• Develop and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.

• Responsible for managing net working capital via appropriate asset management measures and proper billing procedures.

• Responsible for legal interface of procedures like collection efforts and contractual disputes.

• Ensure coordination of product safety responsibilities in partnership with Field Quality Excellence organization including execution of proper testing and technical training

Education:

• BA/BS Business / Management / Engineering
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience:

• 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• Experience managing a full P&L for an industrial company.

• Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire

• Generous Paid Time Off (All employees start with 3 weeks of vacation which then increases with tenure in addition to sick days, floating holidays and 8 Company Observed Holidays)

• Tuition Reimbursement (Eligible after 6 months of service)

• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption

• 401k Plan: Eligible and company match and vesting on first day of employment

• Company Match: 100% on first 4% of employee contributions than 50% on the next 6% of employee Contributions

• If an employee contributes 10%, Schindler matches 7%